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- Tasks: Diagnose and repair mobile and tablet devices while ensuring top-notch customer service.
- Company: Join a forward-thinking IT repairs business in Guiseley.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and private healthcare.
- Why this job: Be part of an innovative team and enhance your tech skills with hands-on experience.
- Qualifications: Passion for tech and problem-solving skills are essential; experience is a plus.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
The predicted salary is between 27500 - 35000 ÂŁ per year.
Principal IT are working with an IT repairs business that are looking for a mobile & tablet repair engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward‑thinking IT team, undertaking certified and on premise training covering numerous systems and software.
Reporting to the repair centre manager, the role is site based, 5 days a week (Monday-Friday/9-5:30pm). As a Mobile & Tablet Repair Engineer, you will be a key member of the technical team, responsible for diagnosing, repairing, and refurbishing a wide range of mobile and tablet devices. You will work to defined SLAs, ensuring all repairs, testing, and service updates are completed accurately and on time. You will also be involved in secure data sanitisation procedures for mobile and tablet trade‑in projects, ensuring customer data is irretrievably erased prior to the re‑marketing of their handsets.
Duties/Areas of Responsibility:
- Diagnose faults on mobile and tablet devices using both manual and software‑assisted methods.
- Complete high‑quality repairs to manufacturer or Eden standards, including screens, batteries, charging systems, and board‑level components (where trained).
- Log accurate repair notes, assessments, and updates within the ticketing system in line with SLAs.
- Test, validate, and quality‑check repaired and refurbished devices prior to dispatch.
- Support the wider team with inventory checks, parts handling, and updating device records.
- Assist with refurbishment and reuse workflows, including data sanitisation and grading.
- Contribute to recycling processing tasks as part of our WEEE and zero‑to‑landfill commitments.
- Demonstrate excellent customer service when communicating with clients, partners, and internal teams.
Required Skills & Experience:
- Proven interest or hands‑on experience with mobile, tablet, or general IT hardware.
- Strong problem‑solving skills with an analytical approach to diagnosis.
- Good written communication skills for accurate ticket and report updates.
- Competence with Microsoft Office (Outlook, Word, Excel) is beneficial but not essential.
- Ability to follow structured processes and continually improve repair efficiency and accuracy.
The Package:
If successful, our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme and private healthcare.
How to Apply:
If you are interested in hearing more about this mobile & tablet repair engineer vacancy or applying for the role please email me or contact Principal IT directly on LinkedIn.
Mobile &Tablet Repair Engineer in England employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile &Tablet Repair Engineer in England
✨Tip Number 1
Get your hands dirty! If you’ve got any experience with mobile or tablet repairs, make sure to showcase that in your conversations. Talk about specific devices you've worked on and the challenges you’ve overcome. This will show your passion and expertise.
✨Tip Number 2
Network like a pro! Connect with people in the industry on LinkedIn or at local tech meetups. You never know who might have a lead on a job or can give you insider tips about the company you're interested in.
✨Tip Number 3
Prepare for the interview by brushing up on common repair scenarios. Be ready to discuss how you would diagnose and fix issues on the spot. This shows you’re not just book-smart but also practical and ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Mobile &Tablet Repair Engineer in England
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for mobile and tablet technology! In your application, mention any hands-on experience or projects you've worked on. This will help us understand your genuine interest in the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially those related to diagnosing and repairing devices. We appreciate a well-structured application!
Highlight Problem-Solving Skills: Since this role involves troubleshooting, make sure to showcase your problem-solving abilities. Share specific examples of how you've tackled challenges in past roles or projects, as this will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mobile and tablet devices. Familiarise yourself with common faults, repair techniques, and the latest technologies in the industry. Being able to discuss specific examples of repairs you've done or challenges you've faced will show your passion and expertise.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your analytical approach to diagnosing issues. Think of a few scenarios where you successfully identified and resolved problems with devices. This will highlight your strong problem-solving skills, which are crucial for the role.
✨Communicate Clearly and Confidently
Since you'll be logging repair notes and communicating with clients, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable explaining technical concepts in simple terms. Good written communication is key!
✨Show Enthusiasm for Continuous Learning
The company values continuous professional development, so express your eagerness to learn and grow. Mention any relevant courses or certifications you're interested in pursuing, and how you plan to stay updated with new technologies in the field.
