Principal IT are partnering with a well-established organisation in Driffield to appoint an experienced IT Service Desk Manager. You will lead the Service Desk, drive improvements in processes and user experience, and own day-to-day performance across the function.
The role requires managing SLAs, KPIs, and escalations, mentoring a technical team, and collaborating with infrastructure, applications and third-party partners to deliver reliable IT services.
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IT Service Desk Leader: Drive Service Excellence in Driffield employer: Principal IT
Join a dynamic team in Chelmsford where your expertise as an IT Systems Engineer will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and hands-on experience with cutting-edge technology. Enjoy a competitive salary and the chance to make a meaningful impact in the automotive industry while working in a supportive environment.
