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- Tasks: Support and maintain desktop systems, troubleshoot tech issues, and manage IT Helpdesk tickets.
- Company: Join a leading UK food producer committed to innovation and professional development.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a company pension scheme.
- Why this job: Be part of a forward-thinking IT team and enhance your skills with certified training.
- Qualifications: Experience in desktop support, good communication skills, and familiarity with Microsoft technologies required.
- Other info: This is a full-time, site-based role, Monday to Friday.
IT Desktop Support Technician - £30,000/£35,000 per annum - Hull
Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
Reporting to the IT Manager, the role is site based, 5 days a week (Monday-Friday).
Key Responsibilities:- Build/install PCs and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards.
- Maintain PCs and peripheral devices with Planned Preventative Maintenance.
- Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology.
- Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required.
- Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary.
- Responsible for the ongoing patch and vulnerability management of many of the company devices.
- Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant.
- Proven work experience as a Desktop Support Engineer, Technical Support or similar.
- Good language and communication skills.
- Certifications in Microsoft/Comptia/ITIL and Cisco would be advantageous.
- Familiarity with Office 365, Network troubleshooting and MS Intune.
- Excellent problem solving and multitasking skills.
- Strong experience of working with Microsoft Windows OS with some experience of Android/iOS.
- Ability to work as part of a team.
If successful our client is offering a salary between £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme.
How to Apply:If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
Desktop Support Technician - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician - Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows OS, Office 365, and MS Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help you illustrate your ability to troubleshoot effectively, which is a key requirement for the Desktop Support Technician position.
✨Tip Number 3
Highlight any relevant certifications you hold, such as Microsoft, CompTIA, or ITIL. If you don’t have them yet, consider mentioning your plans to obtain these certifications, as it shows your commitment to continuous professional development.
✨Tip Number 4
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Desktop Support Technician - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer or in similar roles. Emphasise your skills in troubleshooting, maintaining hardware and software, and any certifications you hold, such as Microsoft or CompTIA.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and continuous professional development. Mention specific technologies you are familiar with, like Office 365 and MS Intune, and how you can contribute to the company's innovative approach.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include specific challenges you faced and the solutions you implemented, demonstrating your ability to troubleshoot effectively.
Follow Application Instructions: Ensure you follow the application instructions carefully. If the company requests specific documents or information, make sure to include everything they ask for to avoid any delays in the process.
How to prepare for a job interview at Principal IT
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop support, including specific examples of troubleshooting hardware and software issues. Highlight any relevant certifications you have, such as Microsoft or CompTIA, as these will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios that test your problem-solving skills. Explain your thought process clearly and how you would approach resolving technical issues, as this is crucial for a Desktop Support Technician role.
✨Communicate Effectively
Good communication is key in IT support roles. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Show that you can listen actively and respond thoughtfully to questions.
✨Express Your Passion for Continuous Learning
Since the company values continuous professional development, share examples of how you stay updated with new technologies and trends in IT. Discuss any recent training or courses you've taken that relate to desktop support or IT in general.
