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- Tasks: Support and maintain desktop infrastructure, troubleshoot tech issues, and manage IT Helpdesk tickets.
- Company: Join a leading UK food producer committed to innovation and professional development.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a company pension scheme.
- Why this job: Be part of a forward-thinking IT team and enhance your skills with certified training.
- Qualifications: Experience in desktop support, strong communication skills, and familiarity with Microsoft technologies required.
- Other info: This is a site-based role, working Monday to Friday in Hull.
IT Desktop Support Technician – £30,000/£35,000 per annum – Hull
Make your application after reading the following skill and qualification requirements for this position.
Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday)
Key Responsibilities:
Build/install PC\’s and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards
Maintain PC\’s and peripheral devices with Planned Preventative Maintenance
Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology
Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required
Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary
Responsible for the ongoing patch and vulnerability management of many of the company devices
Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevantRequirements:
Proven work experience as a Desktop Support Engineer, Technical Support or similar
Good language and communication skills
Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous
Familiarity with Office 365, Network troubleshooting and MS Intune
Excellent problem solving and multitasking skills
Strong experience of working with Microsoft Windows OS with some experience of Android/iOS
Ability to work as part of a teamThe Package:
If successful our client is offering a salary between £30,000 – £35,000 per annum, favourable holiday allowance, company contributed pension scheme.
How to Apply:
If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
INDGH
Desktop Support Technician - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician - Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows OS, Office 365, and MS Intune. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any relevant certifications you have, especially those related to Microsoft, CompTIA, ITIL, or Cisco. If you don’t have them yet, consider starting a course to show your commitment to professional development.
✨Tip Number 3
Prepare examples of past experiences where you've successfully troubleshot technical issues or improved processes. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Desktop Support Technician - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer or in similar roles. Emphasise your skills in troubleshooting, maintaining hardware and software, and any certifications you hold, such as Microsoft or CompTIA.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and continuous professional development. Mention specific technologies you are familiar with, like Office 365 and MS Intune, and how you can contribute to the company's innovative approach.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include specific challenges you faced and the solutions you implemented, demonstrating your problem-solving abilities.
Follow Application Instructions: Ensure you follow the application instructions carefully. If the job posting mentions contacting Principal IT directly, make sure to do so through the specified channels, and include all required documents in your submission.
How to prepare for a job interview at Principal IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly with Microsoft Windows OS and Office 365. Highlight specific examples of troubleshooting issues you've resolved in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Continuous Learning
Since the company values continuous professional development, mention any relevant certifications you hold or are pursuing, such as Microsoft, CompTIA, or ITIL. Discuss how you stay updated with new technologies and how you plan to incorporate them into your work.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of challenging technical problems you've faced and how you approached solving them. This will showcase your critical thinking and problem-solving skills, which are essential for a Desktop Support Technician.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's future strategies and IT operations. Inquire about their current projects or how they implement new technologies, which will reflect your enthusiasm for the role.
