Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot tech issues for a leading travel company.
- Company: Join a top provider in the travel industry with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make an immediate impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and a passion for technology.
- Other info: On-site 4 days a week with a vibrant team culture.
The predicted salary is between 24000 - 28000 £ per year.
Principal IT are proud to be supporting a leading provider within the Travel Industry. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating technologies into their operations. The team are looking for a highly motivated 2nd Line Support Engineer seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business.
Key Responsibilities
- Provide 2nd line support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve escalated incidents and service requests within agreed SLAs
- Support Microsoft 365, Active Directory, Azure AD, and Exchange environments
- Manage user accounts, permissions, group policies, and access control
- Assist with onboarding/offboarding of staff across multiple office locations
- Monitor and maintain network connectivity across branch offices
Technical Skills & Experience
- Core Infrastructure Support
- Windows 10/11 & macOS support
- Microsoft 365 (Exchange Online, SharePoint, Teams)
- Active Directory & Group Policy
- Azure AD / Entra ID
- Endpoint management (Intune or similar)
- Networking Fundamentals (Essential)
- Strong understanding of core networking concepts including: TCP/IP fundamentals, DNS, DHCP, LAN/WAN connectivity issues
A Full UK Driving License is required. The role is on site 4 days a week and 1 day working from home.
The Package: If successful our client is offering a pro rata salary between £30,000 - £35,000. This is a 6 month fixed term contract.
2nd Line Support Engineer - London in City of London employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - London in City of London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect 2nd Line Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your technical prowess, make sure to share them during interviews. It’s a great way to demonstrate your innovative approach and passion for continuous professional development.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line Support Engineer. Think about how you’d troubleshoot specific issues or manage user accounts. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for motivated individuals like you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace 2nd Line Support Engineer - London in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line support and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for continuous professional development and how you can contribute to our innovative approach. Let us know why you're excited about this role and our company!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot and resolved IT issues in the past. We love seeing candidates who can think on their feet and make an immediate impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11, Microsoft 365, and networking fundamentals. Be ready to discuss how you've tackled specific issues in the past, as this will show your problem-solving abilities.
✨Show Your Passion for Development
Since the company values continuous professional development, be prepared to talk about any courses or certifications you've pursued. Share how you've applied new technologies in your previous roles to demonstrate your innovative approach.
✨Understand the Company Culture
Research the company and its role in the travel industry. Knowing their mission and values can help you align your answers with what they’re looking for, showing that you're not just a fit for the role but also for the team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their future strategy or how they support their staff's professional growth. It shows you're genuinely interested and engaged.