Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential support for desktop and mobile devices while troubleshooting incidents.
- Company: Leading technology provider in London with a dynamic work environment.
- Benefits: Competitive pro-rata salary and hands-on experience in IT support.
- Why this job: Join a tech-savvy team and enhance your skills in a fast-paced setting.
- Qualifications: Full UK Driving License and experience in Microsoft environments required.
- Other info: On-site work for 4 days a week with a 6-month fixed-term contract.
The predicted salary is between 30000 - 35000 £ per year.
A leading technology provider in London is seeking a motivated 2nd Line Support Engineer for a 6-month fixed-term contract. The successful candidate will provide essential support for desktop and mobile devices, troubleshoot incidents within tight SLAs, and manage user accounts in various Microsoft environments.
A Full UK Driving License and the ability to work on-site for 4 days a week are mandatory. The role offers a competitive pro-rata salary ranging from £30,000 to £35,000.
2nd Line IT Support Engineer – London (6m FTC) in City of London employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer – London (6m FTC) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on common troubleshooting scenarios. Think about how you'd handle incidents under tight SLAs and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your technical skills! If you have experience with Microsoft environments, make sure to highlight that during interviews. We love candidates who can hit the ground running and manage user accounts with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for motivated individuals like you to join our team!
We think you need these skills to ace 2nd Line IT Support Engineer – London (6m FTC) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with desktop and mobile devices. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Support Engineer role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for someone who can handle incidents within tight SLAs, so share those success stories that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and mobile devices, as well as the Microsoft environments you'll be working with. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Understand SLAs and Prioritisation
Familiarise yourself with Service Level Agreements (SLAs) and how they impact your work. Be prepared to explain how you prioritise tasks when dealing with multiple incidents, especially under tight deadlines.
✨Show Off Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be interacting with users regularly. Think of examples where you've provided excellent customer service or resolved conflicts effectively. This will show that you can handle user accounts with care and professionalism.
✨Be Ready for On-Site Questions
Since the role requires you to work on-site for four days a week, be prepared to discuss your availability and willingness to commute. Highlight any previous experience working in an office environment and how you adapt to different team dynamics.