At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users and customers.
- Company: Join a growing tech and AV solutions provider in Hull.
- Benefits: Earn £27,000 per annum with great holiday allowance and training opportunities.
- Other info: Gain exposure to AV technologies and enjoy excellent career growth.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: Previous IT support experience and strong troubleshooting skills required.
The predicted salary is between 27000 - 27000 € per year.
Principal IT are supporting a growing technology and AV solutions provider delivering IT support, managed services and audio visual solutions to customers across the UK. Due to continued growth, they are looking to appoint an IT Support Technician to join their support team based in Hull.
This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a fast-paced technical environment. The successful candidate will provide first-line technical support to both internal users and external customers, supporting a range of IT systems, devices, and cloud-based services. The role will involve responding to support requests, troubleshooting technical issues, maintaining IT equipment, and assisting with day-to-day service desk operations. There will also be opportunities to gain exposure to AV technologies and customer project work.
Key Responsibilities:- Provide first line technical support for internal and customer systems.
- Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone.
- Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner.
- Assist in the maintenance of office IT infrastructure, including networks, endpoints, and cloud services.
- Support cybersecurity measures by following company policies and assisting with compliance tasks (e.g. Cyber Essentials, GDPR requirements).
- Carry out routine system checks, updates, and preventative maintenance activities for customer installations.
- Assist with the deployment, configuration, and testing of AV and IT equipment for projects.
- Maintain accurate records of support activities, asset inventories, and system configurations.
- Previous experience within an IT support or service desk role.
- Good understanding of Windows operating systems and Microsoft 365.
- Basic networking knowledge.
- Strong troubleshooting and communication skills.
- Ability to manage multiple support requests effectively.
- Full UK driving licence preferred.
- Experience using ticketing systems such as Freshdesk.
- Exposure to AV technologies.
- Knowledge of Azure or cloud-based services.
- CompTIA A+, Network+, or similar certifications.
If successful our client is offering a salary of 27,000 per annum, favourable holiday allowance, ongoing development and training plus many more.
If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
1st Line IT Support Technician - Hull in Bradford employer: Principal IT
Principal IT is an exceptional employer, offering a dynamic work environment in Hull where employees can thrive and grow their careers in the technology sector. With a strong focus on professional development, competitive salary, and a supportive team culture, this role as a 1st Line IT Support Technician provides ample opportunities to enhance your skills in IT support and AV technologies while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician - Hull in Bradford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions and boost your confidence.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace 1st Line IT Support Technician - Hull in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous IT support experience and relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and any experience with Windows or Microsoft 365.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Communication Skills:Since this role involves supporting both internal users and external customers, we need to see that you can communicate effectively. Whether it’s in your CV, cover letter, or any additional documents, make sure your writing is clear and professional.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your details in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at Principal IT
✨Know Your Tech Basics
Brush up on your understanding of Windows operating systems and Microsoft 365. Be ready to discuss how you've used these in previous roles, as well as any troubleshooting experiences you've had.
✨Familiarise Yourself with Freshdesk
Since the role involves using Freshdesk for support requests, it’s a good idea to get acquainted with how ticketing systems work. If you’ve used similar systems before, be prepared to share your experiences.
✨Show Off Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex issues in simple terms, and think of examples where you've successfully resolved user queries.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think through some common problems you might face in this role and how you would approach solving them.
