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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot systems in a dynamic environment.
- Company: Join a global leader in the Wholesale industry with a collaborative team.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a real impact by resolving issues and supporting innovative solutions.
- Qualifications: 3+ years in technical support, SQL knowledge, and strong communication skills.
- Other info: Exciting career development opportunities in a supportive team atmosphere.
The predicted salary is between 30000 - 35000 £ per year.
Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You will join a small team with hybrid working available after training.
Key Responsibilities
- Support and troubleshoot products and systems
- Investigate issues using OS, database, and remote tools
- Own tickets through to resolution
- Work with Developers to resolve defects and manage changes
- Collaborate with internal teams and support customers
- Assist with testing and produce clear documentation
Key Skills & Experience
- 3+ years in a technical support role
- SQL (MS SQL Server)
- Power BI and SSRS reporting
- Microsoft 365, Active Directory, Group Policy
- Cloud backups, VMware (preferred)
- Networking basics (firewalls, switches)
- Strong organisation, communication, and stakeholder management skills
Details
- Full-time
- £30,000‑£35,000
- Hybrid working
IT Systems Engineer - Birmingham employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer - Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to SQL, Microsoft 365, and troubleshooting. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed incidents or resolved technical issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Systems Engineer - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and relevant skills like SQL and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Systems Engineer position and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can own tickets through to resolution, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL, Microsoft 365, and VMware. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents or service requests in the past. Think about specific challenges you faced and how you resolved them, as this will demonstrate your ability to own tickets through to resolution.
✨Communicate Clearly
Since you'll be collaborating with internal teams and supporting customers, practice explaining technical concepts in simple terms. This will show that you can communicate effectively with both technical and non-technical stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the types of projects you might work on. This shows your interest in the role and helps you gauge if it's the right fit for you.