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For Companies At a Glance
- Tasks: Provide 2nd & 3rd line IT support for servers and networks in a fast-paced environment.
- Company: Join a leading MSP in Hull, supporting healthcare providers with IT services.
- Benefits: Enjoy a competitive salary, holiday allowance, pension scheme, and development opportunities.
- Why this job: Be part of a dynamic team, enhance your IT skills, and make a real impact in healthcare.
- Qualifications: 2+ years in corporate IT environments; experience with networking and server support required.
- Other info: On-call duties included; work hours are Monday to Friday, 07:30 to 18:30.
The predicted salary is between 28000 - 32000 £ per year.
Job Description
IT 3rd Line Support Engineer – £35,000/£38,000 – Hull
Principal IT are proud to be supporting an MSP in Hull who provide IT services and digital support to health care providers that are looking for an IT 3rd line engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.
You will provide a range of 2nd & 3rd line technical support services for the organisations server and network infrastructure, including hardware and software support, development & implementation for systems, servers, storage, security and virtualisation and will also have experience of supporting network infrastructure and wireless connectivity in a large corporate setting.
As this role is both technical and operational you will support the day-to-day running of the IT Servers and Networks to agreed service levels and installation of new hardware and systems when required with participation as a project team member and in some cases project lead for ongoing technical support improvements to the organisations infrastructure.
The 3rd Line Engineer role will be part of a rota covering the service operating hours of 07:30 to 18:30 Monday to Friday over a 37.5 hour working week. The role will also include the need for on-call third line duties on a rota.
Skills:
Essential
- VLAN implementation/management
- Desktop Imaging and deployment
- Detailed knowledge of hardware and software in a corporate IT environment
- VMWare administration in a large corporate environment
- Large scale multi-site wireless deployment
- Firewall management
- Ability to analyse complex issues
- VOIP telephony system management
- Patch Management
- Backup Configuration
- At least 2 years exposure to large corporate computing environments, including networking
- At least 3 years experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems
Desirable
- At least 3 years exposure to large corporate networks
- At least 3 years experience in directly working with Servers
- Relevant IT degree or equivalent qualifications, training or experience
- Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA)
- Knowledge of NHS policies and procedures
- SQL Server and Database Management
- IIS and IAS
- NHSmail
- ISO27001
The Package:
If successful our client is offering a salary between £35,000 – £38,000 per annum, favourable holiday allowance, company contributed pension scheme, development opportunities, plus many more.
How to Apply
If you are interested in hearing more about this 3rd Line IT Engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
INDGH
3rd Line IT Support Engineer - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer - Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VLAN management and VMWare administration. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in healthcare settings. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully troubleshot complex issues in a corporate environment. This will help you stand out as someone who thrives under pressure, which is crucial for this role.
✨Tip Number 4
Research the company’s involvement in the healthcare sector and understand their IT needs. Tailoring your conversation to reflect how your skills can directly benefit their operations will make a strong impression during the interview process.
We think you need these skills to ace 3rd Line IT Support Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line support, particularly in a corporate IT environment. Emphasise your skills in VLAN management, VMWare administration, and any other specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and troubleshooting. Mention specific examples of how you've successfully resolved complex issues in previous roles, and express your enthusiasm for supporting healthcare providers.
Highlight Relevant Qualifications: If you have any vendor qualifications like VCP, MCP, or CCNA, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and expertise in the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Principal IT
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of complex issues you've resolved in the past. Highlight your analytical skills and how you approach problem-solving, especially in a fast-paced environment.
✨Demonstrate Technical Knowledge
Familiarise yourself with the essential skills listed in the job description, such as VLAN management, VMWare administration, and firewall management. Be ready to explain your experience with these technologies and how they apply to the role.
✨Understand the Company’s Mission
Research the MSP and its focus on supporting healthcare providers. Understanding their mission will help you align your answers with their goals and demonstrate your genuine interest in the position.
✨Prepare for On-Call Scenarios
Since the role includes on-call duties, think about how you would handle urgent issues outside of regular hours. Be ready to discuss your availability and how you manage work-life balance while being responsive to IT needs.
