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- Tasks: Join a dynamic team as an Application Support Engineer, providing essential IT support and troubleshooting.
- Company: Work with a leading construction management software company in Hull, known for its innovative IT services.
- Benefits: Enjoy a hybrid work model, competitive salary, generous holiday allowance, and comprehensive insurance packages.
- Why this job: Be part of a fast-paced environment where your IT passion can shine and make a real impact.
- Qualifications: Experience in software application support and technical knowledge in SQL/MySQL is preferred.
- Other info: Great opportunity for growth with training materials and customer onboarding responsibilities.
The predicted salary is between 16800 - 22400 £ per year.
Application Support Engineer (Hybrid) – £28,000 – Hull Principal IT are working with a well-known construction management software company in Hull who provide IT services to businesses that are looking for an application support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen. Based in Hull, you’ll be the go-to IT expert working alongside the Customer Service teams, using your skills to help provide 1st and 2nd line support through our helpdesk over email and telephone. Hyrbid role once appropriate training is completed, resulting in 3 days working in the office and 2 days working from home. Key Responsibilities: Initially providing non-technical user guidance which will develop into a technical role; investigating issues, running queries on the database and collating information to pass over to the Development team. Onboarding customers which can include the creation of SQL scripts to import data. Assist the team with producing training materials – FAQs, How-to Guides – writing and managing internal / external content – videos, online, etc. Produce regular reports for management on support usage Working with the Product Team (inc. Development team) to provide thoughtful customer feedback and be part of overall ‘Roadmap’ team Liaising with 3rd parties to ensure product integration – existing and future productsRequirements: Experience in a similar field, such as Software Application Support (desirable) Technical knowledge (SQL, MySQL, database administration) IT proficient with excellent working knowledge of MS Office, Email, online portals and conferencing systems Great Interpersonal skills; whether it’s helping a customer with an issue or explaining a problem internally, so a problem is sorted timely ‘first-time’ Great communicator – written, presentation and verbal communication skills – you will be presenting and meeting (digital first approach) Able to work independently with limited direct supervision but be a ‘team-player’The Package: If successful our client is offering a salary of £28,000, favourable holiday allowance, company pension scheme, life insurance & medical insurance. How to Apply If you are interested in hearing more about this application support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
2nd Line Support - Application Support Engineer - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - Application Support Engineer - Hull
✨Tip Number 1
Familiarize yourself with SQL and MySQL, as these are crucial for the role. Consider taking a quick online course or reviewing tutorials to brush up on your database skills before applying.
✨Tip Number 2
Highlight your troubleshooting experience in previous roles. Be ready to share specific examples of how you've resolved issues quickly and effectively, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your communication skills. Since you'll be liaising with customers and internal teams, think of instances where your clear communication made a difference in resolving a problem.
✨Tip Number 4
Research the company’s products and services. Understanding their software will not only help you during the interview but also show your genuine interest in the role and the company.
We think you need these skills to ace 2nd Line Support - Application Support Engineer - Hull
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and requirements, especially the technical skills like SQL and MySQL, as well as the importance of great communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in application support or similar fields. Emphasize your technical knowledge and interpersonal skills, ensuring they align with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and troubleshooting. Mention specific experiences where you successfully resolved issues or contributed to team projects, demonstrating your ability to thrive in a fast-paced environment.
Highlight Your Communication Skills: Since the role requires excellent written and verbal communication, provide examples in your application of how you've effectively communicated with customers or team members in previous roles.
How to prepare for a job interview at Principal IT
✨Show Your Troubleshooting Skills
Since the role involves a lot of troubleshooting, be prepared to discuss specific examples where you've successfully resolved technical issues. Highlight your thought process and the steps you took to find a solution.
✨Demonstrate Your Technical Knowledge
Make sure to brush up on your SQL and MySQL knowledge. Be ready to answer questions about database administration and possibly even run through some basic queries during the interview.
✨Communicate Clearly
As a support engineer, you'll need to explain complex issues in simple terms. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial for the role.
✨Emphasize Teamwork and Independence
The job requires both independent work and collaboration with teams. Share examples of how you've successfully worked alone on projects while also being an effective team player when needed.
