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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support while ensuring top-notch customer service.
- Company: Join a dynamic team focused on delivering exceptional IT solutions.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Make an immediate impact in a supportive environment that values innovation.
- Qualifications: 3-5 years of experience in a service desk role is essential.
- Other info: A Full UK driving license is required for this position.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Principal IT . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Principal IT
I’m looking for a highly motivated desktop support technician who is ready to make an immediate impact.
You must hold a Full UK driving License
About the Role
The role requires 3-5 years experience within a service desk environment. If successful you\’ll be responsible for providing 1st and 2nd line IT support to all customers, ensuring the highest levels of customer service are maintained.
Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs.
Responsibilities
- Good understanding of Window server
- Experience of mobile device and application management across Microsoft, Apple and Android platforms
Required Skills
- 3-5 years experience within a service desk environment
- Good understanding of Window server, MS Exchange & Active directory
- Experience of mobile device and application management across Microsoft, Apple and Android platforms
Preferred Skills
- Experience with mobile device management solutions
- Knowledge of ITIL framework
Pay range and compensation package
Competitive salary based on experience.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Manufacturing
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2nd Line IT Support employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support
✨Tip Number 1
Make sure to highlight your experience in a service desk environment during any conversations or interviews. Be ready to discuss specific scenarios where you provided exceptional customer service, as this is crucial for the role.
✨Tip Number 2
Familiarise yourself with ITIL principles and be prepared to discuss how you've applied them in previous roles. This will show that you understand the importance of maintaining IT policies and procedures.
✨Tip Number 3
Brush up on your technical skills related to Windows Server, MS Exchange, and Active Directory. Being able to demonstrate your knowledge in these areas can set you apart from other candidates.
✨Tip Number 4
If you have experience with mobile device management solutions, make sure to mention it. Discussing your familiarity with managing devices across different platforms like Microsoft, Apple, and Android can give you an edge.
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3-5 years of experience in a service desk environment. Emphasise your skills with Windows Server, MS Exchange, Active Directory, and mobile device management across various platforms.
Craft a Strong Cover Letter: In your cover letter, express your motivation for the role and how your experience aligns with the company's needs. Mention your understanding of ITIL principles and your commitment to maintaining high levels of customer service.
Showcase Relevant Experience: Provide specific examples of past roles where you successfully provided 1st and 2nd line IT support. Highlight any instances where you proactively reviewed and evaluated emerging trends to meet business needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Principal IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, MS Exchange, and Active Directory in detail. Highlight specific instances where you've successfully resolved issues or improved processes using these technologies.
✨Demonstrate Customer Service Excellence
Since the role emphasises high levels of customer service, think of examples where you've gone above and beyond for a client. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL is crucial for this position. Brush up on its key concepts and be ready to discuss how you've applied these principles in your previous roles to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting common IT issues, especially those related to mobile device management across different platforms.
