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- Tasks: Be the go-to person for all IT support inquiries and troubleshoot tech issues.
- Company: Join a leading motor retail group that's expanding rapidly and innovating in tech.
- Benefits: Enjoy remote work flexibility with occasional travel for exciting projects.
- Why this job: This role offers hands-on experience in IT support and a chance to grow your skills.
- Qualifications: Passion for tech and problem-solving; no prior experience required, just enthusiasm!
- Other info: Work in a dynamic environment where your contributions directly impact the business.
The predicted salary is between 19500 - 27000 £ per year.
1st Line Support Engineer (Remote) – £32,500 per annum – Warrington Principal IT are proud to be supporting an industry leading motor retail group, going through a period of substantial expansion and are looking for a 1st line support engineer to join their team working remotely in the Warrington area. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. As a First Line IT Support Engineer you will be an integral part of the IT Support team, working at all levels of the business, ensuring company IT systems remain online 24×7. The position is primarily remote but with occasional travel to sites in the area as needed by the business, for project work, ensuring the IT Support department delivers and meets its KPI and targets across our multiple franchise sites and remote workforce. Key Responsibilities: Serve as the initial point of contact for all IT-related inquiries, requests, and incidents, via our Support Desk Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems. Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates. Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools. Set up and configure end-user devices, including la…
1st Line Support Engineer (Remote) - Warrington employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer (Remote) - Warrington
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for software and hardware issues. Prepare to discuss specific examples of how you've resolved technical problems in the past.
✨Tip Number 3
Highlight your ability to work remotely and manage your time effectively. Since this role is primarily remote, showcasing your self-discipline and communication skills will be crucial.
✨Tip Number 4
Research the company and its IT infrastructure. Understanding their operations and challenges will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace 1st Line Support Engineer (Remote) - Warrington
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 1st Line Support Engineer. Highlight your experience with troubleshooting, technical support, and customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your passion for continuous professional development and any relevant technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved IT issues in the past and your approach to incorporating new technologies.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Principal IT
✨Show Your Passion for IT Support
Make sure to express your enthusiasm for IT support and how it aligns with your career goals. Share examples of how you've helped others with technical issues in the past, as this will demonstrate your commitment to providing excellent service.
✨Familiarize Yourself with Common Tools
Before the interview, take some time to research and familiarize yourself with common remote desktop and diagnostic tools. Being able to discuss these tools confidently will show that you are proactive and ready to tackle the challenges of the role.
✨Prepare for Technical Questions
Expect to be asked technical questions related to troubleshooting software, hardware, and network issues. Brush up on your knowledge of common problems and solutions, and be ready to walk through your thought process when solving a hypothetical issue.
✨Highlight Your Communication Skills
As a 1st Line Support Engineer, communication is key. Be prepared to discuss how you would handle difficult customer interactions and ensure that you can convey technical information clearly to non-technical users.
