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- Tasks: Be the go-to person for IT support, solving tech issues and keeping systems running smoothly.
- Company: Join a leading motor retail group that's expanding and innovating in the tech space.
- Benefits: Enjoy remote work flexibility with occasional travel for exciting projects.
- Why this job: This role offers hands-on experience in tech support and a chance to grow your skills.
- Qualifications: Passion for tech and problem-solving; no prior experience required, just a willingness to learn.
- Other info: Work in a dynamic environment where your contributions directly impact the company's success.
The predicted salary is between 19500 - 27000 £ per year.
1st Line Support Engineer (Remote) – £32,500 per annum – Birmingham Principal IT are proud to be supporting an industry leading motor retail group, going through a period of substantial expansion and are looking for a 1st line support engineer to join their team working remotely in the Birmingham area. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. As a First Line IT Support Engineer you will be an integral part of the IT Support team, working at all levels of the business, ensuring company IT systems remain online 24×7. The position is primarily remote but with occasional travel to sites in the area as needed by the business, for project work, ensuring the IT Support department delivers and meets its KPI and targets across our multiple franchise sites and remote workforce. Key Responsibilities: Serve as the initial point of contact for all IT-related inquiries, requests, and incidents, via our Support Desk Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems. Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates. Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools. Set up and configure end-user devices, including la…
1st Line Support Engineer (Remote) - Birmingham employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer (Remote) - Birmingham
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for software and hardware issues. Prepare to discuss specific examples of how you've resolved technical problems in the past.
✨Tip Number 3
Show your passion for continuous professional development by mentioning any relevant certifications or courses you've completed. This will highlight your commitment to staying updated with new technologies.
✨Tip Number 4
Since the role involves occasional travel, be ready to discuss your flexibility and willingness to visit different sites as needed. This shows that you're adaptable and ready to meet the company's needs.
We think you need these skills to ace 1st Line Support Engineer (Remote) - Birmingham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line Support Engineer position. Understand the key responsibilities and required skills, such as troubleshooting technical issues and managing incidents.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you served as a first point of contact for technical inquiries. Emphasize your problem-solving skills and familiarity with remote desktop tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for continuous professional development and your innovative approach to technology. Mention specific examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Principal IT
✨Show Your Passion for IT Support
Make sure to express your enthusiasm for IT support during the interview. Talk about your experiences and how they have fueled your passion for helping others with their technical issues.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've troubleshot and resolved technical issues in the past. Highlight your approach to diagnosing problems and the tools you used, as this will showcase your hands-on experience.
✨Familiarize Yourself with Remote Tools
Since the role is primarily remote, it's important to be familiar with remote desktop and diagnostic tools. Mention any relevant software you’ve used and how it has helped you in previous roles.
✨Understand the Company’s IT Environment
Research the company and its IT infrastructure before the interview. Understanding their operations and the technologies they use will allow you to ask insightful questions and demonstrate your interest in their business.
