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For Companies At a Glance
- Tasks: Provide first-line IT support to users across various systems and environments.
- Company: Join an award-winning managed technology provider in a dynamic team.
- Benefits: Enjoy a salary of £23,000 - £24,000, hybrid working, and ongoing training.
- Why this job: Tackle new challenges daily while growing your career in a supportive environment.
- Qualifications: Strong problem-solving skills and knowledge of Windows OS and Microsoft 365 required.
- Other info: Opportunity for development and potential career progression as the company grows.
The predicted salary is between 18400 - 19200 £ per year.
Job Description
1st Line IT Support Technician (Hybrid) – £23,000/£24,000 per annum – Hull
Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team.
I'm looking for a proactive and customer-focused IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments.
You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux, and mobile platforms. Every day brings new challenges and as the company grows, so will your opportunities for development and career progression.
Key Responsibilities
- Deliver remote and occasional onsite IT support to customers
- Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking
- Install, configure, and troubleshoot Microsoft Office 365 applications and services
- Manage your workload using our internal ticketing system
- Take customer calls, raise and update support tickets, and ensure timely resolution
- Liaise directly with users to understand and explain technical issues clearly
- Maintain SLA compliance and ensure high levels of customer satisfaction
- Contribute to documentation and internal knowledge sharing.
Essential Skills and Experience
- Strong, methodical problem-solving abilities
- Excellent communication and interpersonal skills
- Solid understanding of Windows desktop operating systems and troubleshooting
- Hands-on experience installing and supporting Microsoft Office 365 products
- Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls
- Strong customer service orientation and ability to work well with end users
Desirable Skills
- Experience supporting Apple MacOS and iOS devices
- Familiarity with Linux and Android operating systems
- Experience with remote support tools (e.g., TeamViewer, AnyDesk
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified)
The Package:
If successful our client is offering a salary of £23,000 – £24,000 per annum, favourable holiday allowance, 2 days hybrid working after probation, ongoing development and training plus many more.
How to Apply:
If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
INDGH
1st Line IT Support Technician - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician - Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS and Microsoft 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills, as this role requires excellent interpersonal abilities. Consider role-playing common IT support scenarios with a friend to enhance your ability to explain technical issues clearly and effectively.
✨Tip Number 3
Research the company and its culture before your interview. Understanding their values and how they approach customer service can help you tailor your responses and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and opportunities for development. This shows your interest in growth within the company and helps you assess if it’s the right environment for you.
We think you need these skills to ace 1st Line IT Support Technician - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your problem-solving abilities, customer service orientation, and any technical skills related to Windows OS, Microsoft 365, and networking.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent IT support and how you can contribute to their team.
Highlight Relevant Certifications: If you have any relevant certifications like CompTIA A+ or Microsoft Certified, make sure to include them in your application. This can set you apart from other candidates and show your commitment to the field.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Principal IT
✨Show Your Problem-Solving Skills
As a 1st Line IT Support Technician, you'll need to demonstrate your methodical problem-solving abilities. Prepare examples of past experiences where you successfully diagnosed and resolved technical issues, especially related to Windows OS or Microsoft 365.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll be liaising with end users who may not have a technical background. This will show your ability to connect with customers effectively.
✨Familiarise Yourself with the Tools
Make sure you're comfortable with remote support tools like TeamViewer or AnyDesk, as well as the internal ticketing system mentioned in the job description. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Highlight Your Customer Service Orientation
This position requires a strong customer service focus. Be prepared to share instances where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers looking for a proactive team member.
