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- Tasks: Provide top-notch technical support and troubleshoot systems in a dynamic environment.
- Company: Join a global leader in the Wholesale industry with a collaborative team spirit.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced industry.
- Why this job: Make a real difference by solving technical challenges and supporting customers.
- Qualifications: 3+ years in technical support with skills in SQL, Microsoft 365, and networking.
The predicted salary is between 30000 - 35000 £ per year.
Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business.
Salary: GBP30,000 – GBP35,000 per annum.
Key Responsibilities:
- Manage incidents, service requests, and change requests within SLA, ensuring high‑quality support.
- Support and troubleshoot products and systems.
- Investigate issues using OS, database, and remote tools.
- Own tickets through to resolution.
- Work with Developers to resolve defects and manage changes.
- Collaborate with internal teams and support customers.
- Assist with testing and produce clear documentation.
Key Skills & Experience:
- 3+ years in a technical support role.
- SQL (MS SQL Server 2008–2019).
- Power BI and SSRS reporting.
- Microsoft 365, Active Directory, Group Policy.
- Cloud backups, VMware (preferred).
- Networking basics (firewalls, switches).
- Strong organisation, communication, and stakeholder management skills.
Details:
- Full‑time.
IT Systems Engineer - Birmingham in Wednesbury employer: Principal-IT-1
Contact Detail:
Principal-IT-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer - Birmingham in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they use SQL, Power BI, or VMware. Show them you’re not just another candidate but someone who genuinely cares about their tech and team.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be managing incidents and troubleshooting, consider doing mock scenarios with friends or colleagues. This will help you think on your feet during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get noticed by the hiring team directly.
We think you need these skills to ace IT Systems Engineer - Birmingham in Wednesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the IT Systems Engineer role. Share specific examples of how you've managed incidents or collaborated with teams in the past.
Showcase Your Technical Skills: Don’t forget to mention your experience with SQL, Microsoft 365, and any other relevant technologies. We love seeing candidates who can demonstrate their technical prowess clearly!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Principal-IT-1
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and Microsoft 365. Be ready to discuss your experience with troubleshooting and managing incidents, as this will show you’re well-prepared for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to own tickets through to resolution.
✨Communicate Clearly
Since strong communication is key, practice explaining complex technical concepts in simple terms. This will help you connect with both technical and non-technical team members during the interview.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially in the Wholesale industry. Understanding their business model will allow you to tailor your responses and show how you can contribute to their success.