At a Glance
- Tasks: Ensure smooth operation of Managed Services and provide exceptional customer support.
- Company: Dynamic company focused on innovation and customer satisfaction.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Great chance to mentor colleagues and improve processes with AI.
- Why this job: Join a team where your ideas can shape the future of services.
- Qualifications: 2+ years in service administration or managed services required.
The predicted salary is between 40582 - 49600 £ per year.
Location: Horsham (On-Site)
Job Type: Full-Time
Reporting to the Head of Services, you will play a key role in ensuring the smooth operation of the Managed Services and customer support functions, providing exceptional support to both customers and internal teams. This is a varied role that combines customer service, operational coordination and continuous improvement. You will take ownership of key administrative processes, identify opportunities to improve efficiency through automation and AI, and help ensure our customers receive a consistently outstanding experience. As you become established within the business, there will be opportunities to take on additional responsibility, mentor colleagues and help shape the future development of the Managed Services function.
Personal Specification
- 2+ years' experience within a service administration, service desk or managed services environment
Managed Services Administrator employer: Principal I
As a Software Business Analyst at our Horsham location, you'll be part of a dynamic and supportive team within a growing SME that values innovation and collaboration. We offer a vibrant work culture that encourages professional development and provides opportunities for you to make a real impact on our software projects. With a focus on employee growth and a commitment to work-life balance, we ensure that our team members thrive both personally and professionally in a rewarding environment.
