Reports to: Head of Services
Summary of Position
Responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction.
Targets & Outcomes
Meet all target Response times and KPI's
Increase service profitability through efficient stock and call management
Attitude and Persistence
A positive bright and cheerful personality with a mature attitude to work.
Excellent verbal and written communication skills.
Confidence in dealing with external and internal customers at all levels.
Organised, with solid attention to detail and a strong ability to prioritise key objectives during the busy working day.
Has an enquiring mind, questions and challenges established methods, always seeks to streamline and simplify, seeks to add value at every opportunity
A pro-active “can do” approach, keen to take ownership of projects and issues and follow through to full conclusion.
Ability to use initiative and work without direct supervision, but also a team player that recognises and encourages the contribution of others and can share workload when required.
Flexibility and adaptability to meet business requirements, particularly during busy periods when overtime may be required.
Responsibilities ...
Field Service Engineer in Horsham employer: Principal I
As a leading player in the technology sector, we pride ourselves on being an excellent employer that fosters a dynamic and collaborative work culture. Our New Business Sales Consultants benefit from comprehensive training and development opportunities, enabling them to grow their careers while driving innovation in Managed Print, Unified Communications, and Digital Transformation. Located in a vibrant area, our team enjoys a supportive environment that encourages creativity and strategic thinking, making it an ideal place for those looking to make a meaningful impact.
