Customer Services Administrator

Location: Horsham (On-Site) Job Summary Reporting to the Head of Services, you will play a key role in ensuring the smooth operation of the Managed Services and customer support functions, providing exceptional support to both customers and internal teams. This is a varied role that combines customer service, operational coordination and continuous improvement. You will take ownership of key administrative processes, identify opportunities to improve efficiency through automation and AI, and help ensure our customers receive a consistently outstanding experience. As you become established within the business, there will be opportunities to take on additional responsibility, mentor colleagues and help shape the future development of the Managed Services function. Personal Specification - 2+ years experience within a service administration, service desk or managed services environment - Excellent organisational and time management skills - Strong customer service focus with an excellent telephone manner - Ability to prioritise multiple workloads whilst maintaining accuracy - Excellent attention to detail - Strong communication and interpersonal skills - A proactive, solution-focused approach - Confidence working with multiple systems and Microsoft Office - Strong IT literacy with an interest in AI, automation and process improvement - Experience analysing data and identifying trends - Ability to work c...