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For Companies At a Glance
- Tasks: Be the friendly face welcoming guests and providing exceptional service.
- Company: Join De Vere Beaumont Estate, a vibrant hospitality team.
- Benefits: Earn £12.30/hour, enjoy free meals, and access leisure facilities.
- Why this job: Make guests' stays memorable while developing your hospitality skills.
- Qualifications: Previous hospitality experience and great communication skills preferred.
- Other info: Flexible shifts, career progression, and fun team events await you!
Overview
Join our team as a Receptionist at De Vere Beaumont Estate and play a crucial role in ensuring our guests\’ expectations are not only met but exceeded. In return you will receive £12.30 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few! This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
Responsibilities
As a Receptionist, you\’ll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.
- Provide exceptional guest service and be the friendly face that greets guests on arrival.
- Handle guest requests efficiently and strive to exceed expectations.
Qualifications
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests
- Punctuality and good personal presentation
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Benefits and Compensation
- £12.30 per hour
- A share of the Restaurant Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- Extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available to suit your lifestyle; 24/7 operation with shifts to suit everyone
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Exclusive £50 colleague rates for overnight stays at De Vere properties, plus a 50% discount on Food & Beverage
- 28 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing time off to enjoy the festive season
- Exclusively Yours Benefits portal with hundreds of discounts on retail, travel, and leisure activities
- Career progression opportunities, including Apprenticeship programmes and study support
- Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling
- Wagestream for instant access to earned pay
- Monthly colleague recognition program, You Are De Vere, and an annual colleague recognition event
- Subsidised travel options for commuting
- Regular team appreciation events, including Christmas and Summer parties
- Company Life Assurance for financial security of your loved ones
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Receptionist employer: Principal Hayley Hotels
Contact Detail:
Principal Hayley Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on De Vere Beaumont Estate. Understand their values and what makes them unique in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the first point of contact for guests. Think of scenarios where you might need to handle requests or complaints and practice how you'd respond. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself well during the interview. A smart appearance shows that you take the role seriously and are ready to represent the De Vere brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the De Vere careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or customer service. We love seeing how your skills can translate into providing exceptional guest service at De Vere Beaumont Estate.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Principal Hayley Hotels
✨Know the Company
Before your interview, take some time to research De Vere Beaumont Estate. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle guest requests efficiently and exceed expectations.
✨Practice Effective Communication
Effective communication is crucial in this role. During the interview, practice clear and confident speaking. You might even want to role-play common scenarios with a friend to get comfortable with how you would greet guests or handle inquiries.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and present yourself well for the interview. This reflects your understanding of the importance of personal presentation in a Receptionist role and sets a positive tone right from the start.
