At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at De Vere Wokefield Estate.
- Company: Join a welcoming team at a stunning estate in rural Berkshire.
- Benefits: Earn £13.50 per hour, enjoy free meals, and access leisure facilities.
- Other info: Flexible shifts, career progression opportunities, and fun team events await you!
- Why this job: Be the friendly face that makes guests feel at home while developing your career.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 13.5 - 13.5 £ per hour.
Join our team as a Reception Supervisor at De Vere Wokefield Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded., As a Reception Supervisor you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive.
You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance.
You'll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service - knowledge of Opera is desirable but not essential
- Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests
- Punctuality and good personal presentation
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities.
It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club.
Benedict's Bar, The 1560 Restaurant, The View Restaurant, Burr & Co. coffee shop and a deli are some of our amazing food and beverage options at
Wokefield
Estate: there really is something for everyone.
Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station.
We also offer subsidised travel to our colleagues who work at Wokefield Estate.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated.
Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
In return you will receive £13.50 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!, The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.
That's why we are proud to offer the following benefits for the role of Reception Supervisor.
- A share of the Restaurant Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days)
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
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Reception Supervisor employer: Principal Hayley Hotels
De Vere Horsley Estate is an exceptional employer, offering a vibrant work culture where every team member is valued and appreciated. With a focus on employee wellbeing, regular social events, and comprehensive training programmes, staff have ample opportunities for personal and professional growth. Located in the stunning Surrey parkland, employees enjoy free meals, leisure facilities, and discounted stays, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Principal Hayley Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Principal Hayley Hotels
Don't be shy about reaching out to Principal Hayley Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Principal Hayley Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Principal Hayley Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
