At a Glance
- Tasks: Lead the reception team and create a welcoming atmosphere for guests.
- Company: Join De Vere Wokefield Estate, a stunning venue in rural Berkshire.
- Benefits: Earn £13.50 per hour, enjoy free meals, and access leisure facilities.
- Other info: Enjoy career growth, discounts, and fun team events throughout the year.
- Why this job: Be the friendly face that makes guests feel at home every day.
- Qualifications: Experience in hospitality and great communication skills are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Join our team as a Reception Supervisor at De Vere Wokefield Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. As a Reception Supervisor, you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You'll also support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
Responsibilities
- Lead by example and greet guests warmly from arrival through departure.
- Supervise all reception shifts, ensuring duties are completed to Company and Hotel standards.
- Support the Front of House Manager in recruitment, induction, training and development of the Reception team.
- Build strong relationships with colleagues and guests, facilitating a positive team and guest experience.
Qualifications
- Previous experience in the hospitality industry or a similar role, demonstrating the ability to provide exceptional guest service.
- Knowledge of Opera is desirable but not essential.
- Effective communication skills, experience supporting and guiding colleagues.
- Punctuality and good personal presentation.
- Proficiency in using IT software; familiarity with Opera is advantageous (training provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
Location & Environment
De Vere Wokefield Estate is set in 250 acres of rural Berkshire parkland, featuring a historic Mansion House, the contemporary Wokefield Place with state‑of‑the‑art facilities, 376 bedrooms and suites, 39 meeting rooms, an 18‑hole PGA approved championship golf course, and leisure club. Dining options include Benedict's Bar, The 1560 Restaurant, The View Restaurant, Burr & Co. coffee shop and a deli. The estate is just outside Reading, 10 minutes from J11 of the M4, with fast direct trains from London Paddington. Subsidised travel is offered to staff.
Benefits
- £13.50 per hour.
- Free meals on duty in colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- Extra paid day off for birthday and £20 love‑to‑shop voucher.
- Varied shift patterns and contracts (24/7 operation).
- Annual complimentary 2‑night stay with dinner in a De Vere property of your choice, plus additional rewards for long‑service milestones.
- £50 colleague rates for overnight stays at De Vere properties and 50% discount on Food & Beverage.
- 31 days holiday per year (increasing annually up to 33 days).
- Access to the Exclusively Yours Benefits portal for discounts on retail, travel and leisure.
- Career progression opportunities, apprenticeship programmes and study support.
- Employee Assistance Programme, Hospitality Action – 24/7 health and wellbeing support, free counselling.
- Wagestream financial wellbeing platform – instant access to pay.
- Monthly colleague recognition programme “You Are De Vere” with an annual celebration event.
- Regular team appreciation events, including Christmas and Summer parties.
- Company Life Assurance scheme for financial security.
Reception Supervisor in Reading employer: Principal Hayley Hotels
De Vere Wokefield Estate is an exceptional employer that prioritises employee wellbeing and development within a stunning rural setting. With a strong focus on career progression, comprehensive benefits including subsidised travel, free meals, and generous holiday allowances, we foster a warm and inclusive work culture where every team member is valued and recognised for their contributions. Join us to be part of a dedicated team that delivers outstanding guest experiences while enjoying a supportive environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Principal Hayley Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Principal Hayley Hotels
Don't be shy about reaching out to Principal Hayley Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Principal Hayley Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Principal Hayley Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
