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- Tasks: Welcome guests and create memorable experiences while enhancing their stay.
- Company: Join the vibrant team at De Vere Wokefield Estate, a stunning venue in Berkshire.
- Benefits: Competitive salary, free meals, gym access, and extra day off for your birthday.
- Why this job: Be the face of hospitality and make a real difference in guests' experiences.
- Qualifications: Experience in guest relations and a passion for exceptional service.
- Other info: Enjoy flexible shifts, career growth opportunities, and a supportive team culture.
The predicted salary is between 29243 - 29243 £ per year.
Join the team at De Vere Wokefield Estate in Mortimer as a Guest Relations Manager and play a key role in delivering exceptional hospitality from the moment our guests arrive. As the Guest Relations Manager, you will act as a visible and welcoming host in the lobby - building genuine connections, proactively gathering feedback and ensuring every interaction leaves a lasting impression. You'll play a key role in continuously enhancing the guest experience, creating memorable moments and positive stays from arrival through to departure.
Responsibilities
- Welcome guests to the hotel and act as a friendly and visible host in the lobby.
- Build strong relationships with guests, creating memorable and personalised experiences.
- Encourage and gather feedback from guests throughout their stay.
- Investigate and respond to guest comments and reviews, whether received in person, via email or online.
- Work closely with departments across the hotel.
- Share feedback and insights with the wider team to help continually improve the guest experience.
Qualifications
- A confident hospitality professional with strong front‑of‑house presence.
- Experience in guest relations, service and reputation management.
- The ability to build rapport quickly and create lasting impressions.
- Clear communication skills with sound judgement and decision‑making ability.
- A proactive mindset and genuine passion for exceptional hospitality.
This is a full‑time role that involves working a mixture of shifts to include earlies from 7am‑3:30pm, lates from 2pm‑10:30pm and middle shifts from 9am‑5:30pm – to include weekends.
About the Estate
De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state‑of‑the‑art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high‑tech dedicated conference building, an 18‑hole PGA‑approved championship golf course and leisure club. Benedict's Bar, The 1560 Restaurant, The View Restaurant and our Summerhouse are some of our amazing food and beverage options at Wokefield Estate – there really is something for everyone.
Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Pay & Benefits
- £29,243 per year.
- Free meals on duty in our colleague dining facilities.
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships.
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love‑to‑shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle – we are 24/7 operation, meaning shift patterns to suit everyone.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2‑night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long‑service milestones.
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on food & beverage.
- 28 days holiday each year (increasing annually up to 33 days).
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
Guest Relations Manager in Reading employer: Principal Hayley Hotels
Contact Detail:
Principal Hayley Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in Reading
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Guest Relations Manager, you'll need to build rapport quickly. Role-play with a friend or family member to get comfortable with welcoming guests and handling feedback. The more natural it feels, the better!
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you understand how you can contribute to enhancing the guest experience at De Vere Wokefield Estate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Relations Manager in Reading
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your experience in guest relations. Mention specific examples of how you've created memorable experiences for guests in the past – we love a good story!
Show Off Your Communication Skills: As a Guest Relations Manager, clear communication is key. Use your application to demonstrate your ability to convey information effectively and how you handle feedback from guests. This will help us see your fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Principal Hayley Hotels
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what exceptional hospitality means at De Vere Wokefield Estate. Familiarise yourself with their services, facilities, and guest feedback. This will help you articulate how you can enhance the guest experience and create memorable moments.
✨Showcase Your People Skills
As a Guest Relations Manager, building rapport is key. Prepare examples of how you've successfully connected with guests in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your proactive mindset and genuine passion for hospitality.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various guest situations. Practice responses to common scenarios, such as dealing with complaints or gathering feedback. This will show your clear communication skills and sound judgement, which are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, how feedback is shared across departments, or what success looks like in the first few months. This not only shows your interest but also helps you gauge if the role is the right fit for you.