At a Glance
- Tasks: Be the friendly face that welcomes guests and provides exceptional customer service.
- Company: Join De Vere Tortworth Court, a vibrant spa environment in Gloucestershire.
- Benefits: Earn £12.85 per hour, enjoy free meals, and access leisure facilities.
- Other info: Enjoy career growth opportunities and a supportive team culture.
- Why this job: Make guests feel special while enjoying perks like birthday leave and discounts.
- Qualifications: A passion for wellness and great communication skills are essential.
The predicted salary is between 26748 - 26748 £ per year.
As a Spa Receptionist at De Vere Tortworth Court in Gloucestershire, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive in the Spa. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure our Spa guests and members have a 5-star experience.
Training will be provided to ensure you have a full knowledge of all the spa treatments and services on offer, to be able to answer all enquiries efficiently, but a keen interest in spa and wellness will help to ensure you enjoy this role. This is a 30-hour a week contract, which includes shifts between 07:30 to 16:00 & 12:30 to 21:00.
Responsibilities:- A warm and welcoming approach and the ability to deliver high standards of customer service
- An excellent telephone manner
- Great organisation skills in order to arrange the Spa Therapist's schedules
- £12.85 per hour
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a 50% discount on Food & Beverage
- 28 days holiday each year, pro rata
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme, providing 24/7 health and wellbeing support
- Stream, our financial wellbeing platform, granting you instant access to your pay
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including Christmas and Summer parties
- Company Life Assurance scheme
Spa Receptionist in Gloucester employer: Principal Hayley Hotels
At De Vere Tortworth Court, we pride ourselves on being an exceptional employer, offering a warm and welcoming work environment where our Spa Receptionists can thrive. With competitive pay, generous benefits including complimentary leisure club access, and a strong commitment to employee growth through training and career progression opportunities, we ensure that our team feels valued and supported. Join us in Gloucestershire, where you can enjoy a fulfilling role while celebrating your achievements and special moments with a dedicated and fun-loving team.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on De Vere Tortworth Court. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their spa family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face welcoming guests, think about how you can demonstrate your exceptional customer service abilities during the interview. Role-play common scenarios with a friend to get comfortable with handling guest requests.
✨Tip Number 3
Dress the part! First impressions matter, especially in a spa environment. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent the spa's high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Spa Receptionist in Gloucester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the friendly and welcoming side of you that matches our Spa vibe. Don't be afraid to show us why you're passionate about customer service and wellness.
Tailor Your Application:Make sure to tailor your application to the Spa Receptionist role specifically. Highlight any relevant experience or skills that align with the job description, like your excellent telephone manner or organisational skills. This helps us see how you'd fit right in!
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences without getting lost in long paragraphs.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application directly. Plus, it shows us you're keen on joining our team at De Vere Tortworth Court. We can't wait to hear from you!
How to prepare for a job interview at Principal Hayley Hotels
✨Know Your Spa Stuff
Before the interview, brush up on the spa treatments and services offered at De Vere Tortworth Court. Familiarise yourself with common wellness terms and trends in the industry. This will not only show your interest but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate that you have the warm and welcoming approach they’re looking for.
✨Practice Your Phone Etiquette
Since you'll need an excellent telephone manner, practice answering calls in a friendly and professional way. You could even role-play with a friend to simulate common scenarios you might encounter as a Spa Receptionist.
✨Be Organised and Punctual
Highlight your organisational skills during the interview. Discuss how you manage schedules or handle multiple tasks efficiently. Being punctual is also key, so make sure to arrive early to show that you value their time.
