At a Glance
- Tasks: Coordinate customer support and operational workflows for Managed Services.
- Company: Join a growing tech company focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and 23 days annual leave plus your birthday off.
- Other info: Opportunity to work with AI and automation technologies in a supportive environment.
- Why this job: Make a real impact by improving customer experiences and operational efficiency.
- Qualifications: 2+ years in service administration with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Head of Services, you will play a key role in ensuring the smooth operation of the Managed Services and customer support functions, providing exceptional support to both customers and internal teams. This is a varied role that combines customer service, operational coordination and continuous improvement. You will take ownership of key administrative processes, identify opportunities to improve efficiency through automation and AI, and help ensure our customers receive a consistently outstanding experience. As you become established within the business, there will be opportunities to take on additional responsibility, mentor colleagues and help shape the future development of the Managed Services function.
Personal Specification
- 2+ years' experience within a service administration, service desk or managed services environment
- Excellent organisational and time management skills
- Strong customer service focus with an excellent telephone manner
- Ability to prioritise multiple workloads whilst maintaining accuracy
- Excellent attention to detail
- Strong communication and interpersonal skills
- A proactive, solution-focused approach
- Confidence working with multiple systems and Microsoft Office
- Strong IT literacy with an interest in AI, automation and process improvement
- Experience analysing data and identifying trends
- Ability to work collaboratively across departments
- Confidence challenging existing processes and suggesting improvements
- Experience supporting or mentoring colleagues would be advantageous
Key Responsibilities
- Lead and oversee daily operational workflows, ensuring accuracy, consistency and efficiency across the Managed Services function.
- Manage and improve data collection processes, ensuring information from various sources is captured, validated and used effectively.
- Monitor service usage trends, identifying unusual patterns or potential issues and escalating proactively.
- Own the consumables and supplies process, including forecasting, supplier coordination and optimisation of ordering cycles.
- Act as a key stakeholder in the implementation and ongoing development of digital ordering and automation systems.
- Champion process improvement, identifying opportunities for streamlining, automation and enhanced customer experience.
- Handle customer calls with professionalism, ensuring swift resolution and excellent service.
- Collaborate with internal teams and third-party suppliers to maintain smooth operational delivery.
What Success Looks Like
Within your first 12 months you will:
- Become a trusted point of contact for our Managed Services customers.
- Improve operational efficiency through better processes and automation.
- Help reduce manual administration through continuous improvement initiatives.
- Deliver excellent customer service while maintaining high levels of accuracy.
- Contribute ideas that improve both customer experience and internal operations.
What we offer:
- Competitive salary based on experience
- Excellent induction and ongoing training
- Sponsored professional development and qualifications
- A supportive, collaborative working environment
- Genuine career progression opportunities within a growing technology business
- Opportunity to work with AI and automation technologies
- 5 hours a week, Monday–Friday.
- 23 days annual leave plus bank holidays + your birthday off
- Free onsite parking
- Pension scheme
- Eye care scheme
Managed Services Coordinator in Horsham employer: Principal 1 Limited
As a Managed Services Coordinator at our innovative technology company, you will thrive in a supportive and collaborative environment that prioritises employee growth and development. With competitive salaries, ongoing training, and genuine career progression opportunities, we empower our team to excel while embracing cutting-edge AI and automation technologies. Enjoy a healthy work-life balance with generous leave policies and the chance to make a meaningful impact on customer experiences and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Coordinator in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Principal 1 Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Principal 1 Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Managed Services Coordinator in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Principal 1 Limited:Your cover letter is your chance to shine! Tell us why you want to work at Principal 1 Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Principal 1 Limited!
How to prepare for a job interview at Principal 1 Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
