At a Glance
- Tasks: Install, maintain, and repair multifunctional printers and IT-connected office equipment.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great chance to develop skills in a supportive and collaborative environment.
- Why this job: Be at the forefront of tech, solving real-world problems for customers.
- Qualifications: Experience in field service engineering and strong networking knowledge required.
The predicted salary is between 31500 - 38500 £ per year.
Reports to: Head of Services
Location: Field-Based with regular attendance at Head Office and customer sites as required.
Job Summary
The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions.
The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.
Key Responsibilities
- Field Service Engineering
- Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology.
- Diagnose and rectify mechanical, electrical, software, and connectivity faults.
- Respond to customer service calls within agreed service level agreements (SLAs).
- Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.
- Accurately record service activity, parts usage, and customer interactions using company systems.
- Provide technical advice and user guidance to customers where required.
- IT & Network Support
- Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions.
- Troubleshoot network connectivity issues relating to printers and MFDs.
- Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions.
- Configure and maintain firmware updates and software applications associated with managed print services.
- Liaise with customer IT departments and internal technical teams to resolve complex issues.
- Pre-Delivery Inspection (PDI)
- Conduct full pre-delivery inspections on all equipment prior to customer installation.
- Build, configure, test, and quality-check devices to ensure readiness for deployment.
- Install firmware, software, network settings, and customer-specific configurations.
- Prepare delivery documentation and equipment records.
- Ensure all assets, accessories, and consumables are correctly allocated and packaged.
- Operational Support
- Assist with equipment refurbishment, upgrades, and reconditioning projects.
- Support stock control and parts management activities.
- Assist in product demonstrations and technical evaluations when required.
- Provide technical support to colleagues and contribute to continuous improvement initiatives.
- Knowledge, Skills & Experience
Essential
- Previous experience as a photocopier, printer, or field service engineer.
- Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking.
- Experience configuring multifunctional devices in networked environments.
- Strong fault-finding and diagnostic skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
Desirable
- Experience with managed print solutions.
- Knowledge of Microsoft 365 environments.
- Experience with document management software.
- Manufacturer accreditations (e. g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).
Person Specification
- Customer-focused and professional
- Organised and detail oriented
- Positive and proactive approach
- Flexible and adaptable
- Team player with strong communication skills
Field Service & PDI Engineer in Horsham employer: Principal 1 Limited
As a Managed Services Coordinator at our innovative technology company, you will thrive in a supportive and collaborative environment that prioritises employee growth and development. With competitive salaries, ongoing training, and genuine career progression opportunities, we empower our team to excel while embracing cutting-edge AI and automation technologies. Enjoy a healthy work-life balance with generous leave policies and the chance to make a meaningful impact on customer experiences and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service & PDI Engineer in Horsham
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Principal 1 Limited as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Principal 1 Limited and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Principal 1 Limited’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service & PDI Engineer in Horsham
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Principal 1 Limited, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Principal 1 Limited, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Principal 1 Limited.
How to prepare for a job interview at Principal 1 Limited
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Principal 1 Limited offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Principal 1 Limited but also helps you get a feel for whether you’d thrive in that environment.
