At a Glance
- Tasks: Support installers and engineers with technical enquiries and fault finding.
- Company: Leading manufacturer of domestic heat pumps with a focus on innovation.
- Benefits: Competitive salary, full product training, and a supportive work environment.
- Other info: Great opportunity for career growth in a thriving industry.
- Why this job: Join a dynamic team and become a heat pump expert while helping others.
- Qualifications: Hands-on experience in the heating sector and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Our Client is a leading manufacturer of domestic / residential heat pumps. They now need to identify a Technical Support Advisor to handle both pre and post technical enquiries (such as fault finding) in order to support a large team of installers and Engineers.
The ideal candidate will have 'hands-on' experience in the domestic heating sector although heat pump experience is not required as full product training will be given to support your journey to become a heat pump expert. You may have recently completed your apprenticeship or perhaps you are looking to come off 'the tools' into an office environment where you can use your experience to support others - either way if you have an understanding of the relevant regulations in the heating sector, we would love to hear from you.
If you can bring the following experience and a salary of between £35k-£40K appeals, then apply today:
- Excellent IT, organisational, communication and presentation skills with a strong customer focus.
- Experience in fault diagnosis would be advantageous.
- If you’ve got hands-on experience and a passion for the domestic heating, gas, or electricity industry, we’d love to hear from you!
- Proficient in both spoken and written English.
- Ability to accurately interpret and communicate manufacturer’s instructions and industry standards.
- Knowledge of British Standards, Building Regulations and Code of Practice in relation to plumbing, heating and electrical.
- Theoretical and/or practical heat pump experience would be beneficial but not essential.
Contact Details:
PrinceWood Renewable Energy & Data Centre Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor - Heating in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PrinceWood Renewable Energy & Data Centre Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PrinceWood Renewable Energy & Data Centre Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Advisor - Heating in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PrinceWood Renewable Energy & Data Centre Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at PrinceWood Renewable Energy & Data Centre Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PrinceWood Renewable Energy & Data Centre Recruitment!
How to prepare for a job interview at PrinceWood Renewable Energy & Data Centre Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
