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- Tasks: Engage with guests to create tailored cruise experiences and meet sales targets.
- Company: Join Princess Cruises, a leader in delivering unforgettable holiday experiences.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Why this job: Be part of a vibrant team that values growth and work-life balance.
- Qualifications: Sales experience and strong relationship management skills are essential.
- Other info: Hybrid work model with exciting office events and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities.
The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, through knowledge and expertise you will provide existing and new to brand guests with tailored recommendations and customised cruise packages. Consistently delivering against all sales related targets and contributing to the overall business’s success.
Key accountabilities include:
- Proactively contact leads, through outbound dialling & email, to develop relationships and generate sales.
- Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products/services.
- Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively market these to your assigned leads.
- Maintain excellent product and brand knowledge to aid the close of a sale.
- Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment.
- Responsible for processing credit/debit card transactions confidentially and accurately.
- Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings.
- Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls.
- Confidently handle challenging situations, proactively owning, and resolving any issues and complaints.
This role is classified as CUK12 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
- Pro-active Sales and service experience in a customer focused environment.
- Proven success in achieving sales targets.
- Excellent relationship management skills.
- A high level of attention to detail and accuracy.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Organisation skills.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Personal Cruise Senior Advisor: What you need to know
Interview Process – will include a one way video interview, an online assessment and a face to face interview at an assessment day at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions).
Assessment Date – 20th March 2026.
Training: first 6 weeks will be with our training team; Monday to Friday 9:00 to 18:00. Average working hours are 37.5 per week. You will be required to work shifts between the hours of Monday – Friday 8:30am-6pm and 1 in 5 Saturdays 9am-5pm.
Why Join Us?
Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early. We therefore encourage you to apply early to avoid disappointment.
Princess Cruises Outbound Senior Personal Cruise Advisor in Southampton employer: Princess Cruises
Contact Detail:
Princess Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Outbound Senior Personal Cruise Advisor in Southampton
✨Tip Number 1
Get to know the company inside out! Research Princess Cruises, their values, and their latest campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about securing bookings, make sure you can confidently discuss cruise packages and upsell additional services. Role-play with a friend or record yourself to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Princess family. Good luck!
We think you need these skills to ace Princess Cruises Outbound Senior Personal Cruise Advisor in Southampton
Some tips for your application 🫡
Show Your Passion for Cruising: When you're writing your application, let your love for cruising shine through! Share any personal experiences or knowledge about cruise destinations that excite you. We want to see that you're not just looking for a job, but that you're genuinely enthusiastic about helping others create unforgettable holiday memories.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Senior Personal Cruise Advisor. Use keywords from the job description and demonstrate how you've successfully met sales targets in the past. This will show us that you understand what we're looking for!
Be Professional Yet Approachable: While we love a friendly vibe, remember to maintain professionalism in your written application. Use clear language, check your spelling and grammar, and keep it concise. We want to see that you can communicate effectively, as this is key in building relationships with our guests.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Princess Cruises
✨Know Your Product Inside Out
As a Princess Cruises Outbound Senior Personal Cruise Advisor, you'll need to demonstrate a strong understanding of the cruise offerings. Research the latest campaigns, destinations, and packages so you can confidently discuss them during your interview. This will show your passion for the role and your commitment to providing tailored recommendations.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully met targets. Use specific examples that highlight your proactive approach in generating leads and closing sales. This will help the interviewers see how you can contribute to their success right from the start.
✨Practice Relationship Management Scenarios
Since building relationships with guests is key, think of scenarios where you've successfully managed customer relationships or resolved complaints. Be ready to share these stories, as they will illustrate your excellent relationship management skills and your ability to handle challenging situations.
✨Be Ready for Group Activities
During the assessment day, you'll likely participate in group activities. Brush up on your teamwork and collaboration skills, as well as your ability to communicate effectively. Show that you can work well with others while still bringing your unique perspective to the table.