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- Tasks: Drive revenue growth and enhance guest experiences through innovative photo services.
- Company: Join Carnival UK, a leader in the travel and cruise industry.
- Benefits: Enjoy competitive pay, employee discounts, and extensive learning opportunities.
- Why this job: Be a catalyst for change and create unforgettable holiday happiness for guests.
- Qualifications: Experience in concessions management and strong relationship-building skills are essential.
- Other info: Hybrid work options and a vibrant team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Carnival UK is in search of an Onboard Revenue Concessions Manager (9 Month FTC), who is crucial in supporting our organisational direction and nurturing a high-performing team. Carnival UK is seeking a commercially driven Onboard Revenue (OBR) Concessions Manager to take ownership of driving Photo revenue across the iconic P&O Cruises and Cunard brands. Your primary mission is to drive revenue growth and elevate the guest experience by managing a high-value third-party partnership. A key focus of this 9-month fixed term contract will be taking ownership of the Photo category, ensuring our photo experiences and propositions are innovative, brand-aligned, and high-performing.
It would be extremely beneficial if candidates had experience in the following areas:
- Management of photo concessions and delivering photo experiences.
- Strong B2B relationship management skills.
- A background in concessions management, ideally within photo services or similar environments.
Key accountabilities include:
- Strategic Growth: Execute the annual business plan to maximise sales and meet ambitious revenue and KPI targets.
- Relationship Management: Act as the primary lead for Photo concession partner, nurturing senior-level relationships to ensure operational excellence.
- Performance Analysis: Monitor P&L and trading results, identifying trends and implementing tactical interventions to address underperformance.
- Brand Alignment: Collaborate with Brand and Guest Experience teams to ensure photo services and events resonate with our diverse guest demographics.
- Project Leadership: Support onboard refurbishments, elevation projects, and the rollout of new commercial marketing initiatives.
Requirements:
Your Expertise and Leadership
We are looking for a proactive leader who can work with high independence in a fast-paced environment. To be successful, the following would be beneficial:
- Commercial Acumen: A strong background in budget management, revenue forecasting, and data-driven decision-making.
- Relationship Mastery: Exceptional relationship management skills with the ability to influence stakeholders both shoreside and across our fleet.
- Photo concessions expertise: experience in managing photo services is highly desirable.
- Agility: The ability to manage complex projects and move quickly to capitalise on market opportunities.
About You: A Catalyst for Change
We believe that diversity enriches our team. We’re interested in candidates who:
- Experience of working within the Travel and/or cruise industry.
- Experience of working in concessions – high-street, cruise, travel, ecommerce.
- Managing a large concession business partner, ideally within B2B environment.
- Experience of working with remote based teams across multiple locations and time zones.
- Experience in conflict resolution.
- Project management experience.
- Understanding of event and marketing activity to support driving sales.
Why Join Us?
Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers.
- Annual bonus.
- A friendly welcome with help settling in.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Recognition scheme with prizes and awards.
- Contributory Defined Contribution Pension scheme.
- Company paid private medical and dental insurance and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering range of healthy cooked and grab and go meals.
- Discounted retail and leisure via discounts portal.
Ready to Lead?
If guiding a Guest Experience team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
On Board Revenue Concessions Manager (9 Month FTC) in Southampton employer: Princess Cruises
Contact Detail:
Princess Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Revenue Concessions Manager (9 Month FTC) in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Carnival UK or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Carnival UK's values and recent projects. Show us how your experience aligns with our mission to elevate guest experiences and drive revenue growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in photo concessions and relationship management can benefit our team. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace On Board Revenue Concessions Manager (9 Month FTC) in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing photo concessions and B2B relationships. We want to see how your skills align with our mission at Carnival UK!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven revenue growth or improved guest experiences in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for a proactive leader who can bring fresh ideas to the table, so don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Princess Cruises
✨Know Your Numbers
Make sure you brush up on your financial acumen. Understand the basics of P&L statements and revenue forecasting, as you'll need to demonstrate your ability to drive sales and meet KPI targets during the interview.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed B2B relationships in the past. Highlight any experience you have with high-value partnerships, especially in the photo concessions space, as this will be crucial for the role.
✨Be Ready to Discuss Innovation
Think about innovative ideas you've implemented in previous roles, particularly related to guest experiences or photo services. Carnival UK is looking for someone who can elevate their offerings, so come armed with creative solutions.
✨Project Management Experience is Key
Be prepared to talk about your project management skills. Share specific examples of complex projects you've led, especially those that required agility and quick decision-making, as this aligns with the fast-paced environment of the cruise industry.
