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- Tasks: Manage knowledgebase and enhance communication for Guest Service agents.
- Company: Join Princess, a leader in delivering holiday happiness.
- Benefits: Hybrid work, employee discounts, and extensive development opportunities.
- Why this job: Make a real impact in guest services while growing your career.
- Qualifications: Experience in communications and strong Microsoft 365 skills.
- Other info: Diverse and inclusive workplace with a focus on well-being.
The predicted salary is between 36000 - 60000 £ per year.
No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities.
In this role you will be working within our Guest Services function to centralise and elevate knowledge and communications for our Guest Service agents. You will ensure accurate up to date information is readily accessible for agents enabling them to deliver exceptional service to guests.
This pivotal role will involve:
- Managing and maintaining the knowledgebase (Salesforce) used by the Contact Centre and Guest Services department.
- Managing the Communications Hub and drafting clear communications to the Guest Service Agents in regards to updates, announcements, and operational changes.
- Updating and simplifying content to ensure accuracy, clarity and UK relevance whilst also identifying information gaps and creating supporting documentation.
- Improving communication flows and the centralisation of information, partnering with counterparts in the US and Australia.
What You’ll Bring:
- Strong capability across Microsoft 365, with particular expertise in SharePoint.
- Proven experience in an internal and/or external communications role.
- Demonstrated ability to design and deliver a wide range of content, tailored to different audiences and channels.
- Experience managing and maintaining content or knowledge‑base systems, ensuring information is accurate, accessible, and up to date.
- Excellent administrative and organisational skills, with the ability to simplify complex information into clear, engaging communications.
- A good understanding of customer service operations and processes, with the ability to align communications to operational needs.
The Ideal Candidate:
- High levels of organisation with a proactive and structured approach.
- Strong communication skills.
- Collaborative mindset.
This role is classified as CUK10 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Application Guidance: Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about Guest Services and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us? Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step: Our hiring team values giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Communication and Knowledgebase Specialist in Southampton employer: Princess Cruises
Contact Detail:
Princess Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication and Knowledgebase Specialist in Southampton
✨Tip Number 1
Get to know the company inside out! Research Princess Cruises and their values, especially around guest services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone on the inside can give you valuable insights and even a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to communication and knowledge management. Think about examples from your past experiences that showcase your skills in simplifying complex information and improving communication flows.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Princess team!
We think you need these skills to ace Communication and Knowledgebase Specialist in Southampton
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about communication, make sure your application reflects your ability to convey information clearly. Use straightforward language and structure your thoughts logically to demonstrate your skills right from the start.
Tailor Your Content: Don’t just send a generic application! Tailor your CV and cover letter to highlight your experience with knowledge management and communications. Mention specific tools like Salesforce or Microsoft 365 that you’ve used, as this will show we’re on the same page.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've simplified complex information or improved communication flows in previous roles. This will show us you’re ready to hit the ground running.
Apply Early!: We want to hear from you, so don’t wait until the last minute to apply! The sooner you submit your application through our website, the better your chances are of standing out before the role closes. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Princess Cruises
✨Know Your Stuff
Before the interview, dive deep into the role of a Communication and Knowledgebase Specialist. Familiarise yourself with Salesforce and Microsoft 365, especially SharePoint. Being able to discuss how you’ve used these tools in past roles will show you’re ready to hit the ground running.
✨Tailor Your Communication
Since this role involves drafting clear communications, prepare examples of how you've simplified complex information for different audiences. Think about specific instances where your communication made a difference in customer service or internal processes.
✨Show Your Organisational Skills
Highlight your organisational abilities by discussing how you manage multiple tasks or projects. Bring up any systems or methods you use to keep information accurate and accessible, as this is crucial for the knowledgebase management aspect of the job.
✨Be Collaborative
This role requires working with teams across different locations. Prepare to discuss how you’ve successfully collaborated with others in the past, especially in a remote or hybrid setting. Emphasising your teamwork skills will resonate well with the interviewers.