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For Companies At a Glance
- Tasks: Be the go-to person for sales enquiries and help guests book their dream cruises.
- Company: Join Carnival UK, the world's largest holiday company, known for delivering holiday happiness.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Why this job: Make a real impact by enhancing guests' cruise experiences while developing your sales skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Hybrid work options available, with excellent training and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
Key Responsibilities Include:
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Sales conversation techniques to meet targets.
- Exceptional customer service and sales skills.
- Previous experience in a sales position with an understanding of working to targets.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Sales Advisor: What you need to know
Interview Process: You will be asked to complete online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton. Interview dates will be from March onwards with start dates in May.
Training: First 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the advert could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
CCO Sales Advisor in Southampton employer: Princess Cruises
Contact Detail:
Princess Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCO Sales Advisor in Southampton
✨Tip Number 1
Get to know Carnival UK inside out! Familiarise yourself with their cruise offerings and unique selling points. This way, when you chat with potential employers, you can show off your passion and knowledge about the brand.
✨Tip Number 2
Practice your sales conversation techniques! Role-play with a friend or family member to refine your skills. The more comfortable you are with upselling and handling objections, the better you'll perform in interviews.
✨Tip Number 3
Be ready for that online assessment! Make sure you have a quiet space and good internet connection. Prepare by reviewing common sales scenarios and customer service questions to ace that one-way video interview.
✨Tip Number 4
Apply through our website as soon as possible! We love seeing enthusiastic candidates who are eager to join our team. Plus, applying early means you’ll have a better chance of standing out before the competition heats up.
We think you need these skills to ace CCO Sales Advisor in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cruising and customer service shine through. We want to see how much you care about creating amazing experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer service skills. We love seeing how your background aligns with the role of a Sales Advisor, so don’t hold back on showcasing your achievements!
Be Authentic: Remember, we’re looking for more than just qualifications. Share your personality and what makes you unique in your application. We value diverse backgrounds and experiences, so let us get to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Princess Cruises
✨Know Your Product Inside Out
As a Sales Advisor, you'll be the go-to person for guests looking to book their dream cruise. Make sure you research Carnival UK's offerings thoroughly. Familiarise yourself with different cruise packages, destinations, and any special promotions. This knowledge will not only boost your confidence but also help you engage effectively with potential customers.
✨Showcase Your Sales Skills
During the interview, be prepared to demonstrate your sales techniques. Think of examples from your past experiences where you successfully upsold products or exceeded targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your skills can contribute to meeting Carnival UK's sales goals.
✨Emphasise Customer Service Excellence
Carnival UK values exceptional customer service, so highlight your commitment to going the extra mile for guests. Share specific instances where you provided outstanding service or resolved customer issues effectively. This will show that you understand the importance of customer satisfaction in driving sales.
✨Prepare for the Online Assessment
Before the face-to-face interview, you'll need to complete an online assessment. Take this seriously! Practice common sales scenarios and customer service questions. This will help you feel more at ease during the one-way video interview and ensure you present yourself as the ideal candidate for the role.