Associate Vice President of Retail Partnerships

On Board Revenue supports both P&O Cruises and Cunard ships to deliver our Retail, Spa, Photo and Art concessions as well as our Shore experiences, Casino, Internet and Guest celebrations. We’re a team inspired by new experiences and driven to bring the very best of them to our guests. From exhilarating destination exploration to wellness and immersive retail, we constantly evolve our products to provide an unforgettable experience for every guest.

If you’re a business professional with a strategic mindset and a track record of overseeing a large department, let’s talk. We’re not just looking for qualifications on paper; we’re searching for someone who can bring fresh ideas and a new perspective to our team.

Role Overview

As Associate Vice President (AVP), Onboard Revenue (OBR), you’ll play a pivotal role in delivering the strategic OBR plan and annual financial targets, working extensively and collaboratively alongside colleagues in Brand, Product, Guest Experience, Digital, Sales & Marketing, Guest Insight and Finance to help set the strategic direction of our onboard revenue product and service proposition.

Key accountabilities:

• Set the strategic direction and commercial plan of our onboard revenue product and service proposition.
• Responsible for leading the design, development and delivery of the Concessions and Shore Experiences revenue streams and encompasses all sales channels, including the development of pre and post cruise revenue.
• Ensure that external contract negotiations, ensuring commercial terms are competitive and fit for the future needs of the organisation, and that our provided are compliant with their contract terms and service level agreements.

Job Requirements

This role demands a blend of strategic vision & technical expertise. We’re looking for someone with:

• Strong commercial awareness with an understanding of retail environments and concession management across a multi-site environment.
• Evidence of improving business performance through analysis of business and customer data.
• Experience of creating and delivering a commercial strategy through both B2C and B2B channels that deliver financial returns and improves guest experience.
• Ability to negotiate commercial contacts.

This is a fundamentally commercial role and fostering an entrepreneurial spirit - actively looking for new revenue streams, being outward looking, bringing new to cruise ideas in and creatively evolving existing partners is a key attribute.

About You:

Your ability to think strategically, drive results with integrity, and inspire your team is what sets you apart; you’re a visionary person who’s ready to make a significant impact. Customer centric approach. Have influencing skills and be able to effectively manage stakeholders. Have strong commercial acumen. Be an effective communicator.

Why Join Us?

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK05, offered as a full-time position, on a permanent basis, with an offering of hybrid work including up to two days from home. We’re more than just a holiday company; we’re a community that values work-life balance, personal growth, and wellbeing. As part of our team, you’ll enjoy:

• Annual bonus.
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
• Contributory Defined Contribution Pension scheme.
• Company paid private medical and dental insurance and health assessment.
• In-house Occupational Health help and access to digital GP.
• Employee Discounted Cruising plus Friends and Family offers.
• Extensive learning and development opportunities.
• Employee-led networks.
• Employee Assistance and Wellbeing programmes.
• Recognition scheme with prizes and awards.
• Life Assurance.
• Parental and adoption leave.
• Employee Shares Plan.
• Electric Car and Cycle to Work schemes.
• Onsite restaurant offering range of healthy cooked and grab and go meals.
• Discounted retail and leisure via discounts portal.

Application Note: Due to the high volume of interest in our roles, we encourage early applications. This is your chance to contribute to a company that’s setting the standard for holiday experiences. Apply today to be part of our journey to create joy and memories for our customers—and for you. Don’t let this opportunity sail away. Join us in making holiday dreams come true while advancing your career to new horizons.

Recruitment Journey

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