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- Tasks: Lead and support shop teams, ensuring excellent customer service and profitability.
- Company: Join Princess Alice Hospice, a top UK charity making a real difference in people's lives.
- Benefits: Enjoy 27 days annual leave, training support, wellbeing programmes, and discounts.
- Other info: Full-time, field-based role requiring a driving license; flexible weekend work may be needed.
- Why this job: Make an impact in your community while developing your leadership skills in a supportive environment.
- Qualifications: Experience in management, preferably in retail or charity, with strong communication and IT skills.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Welcome to Retail with a difference
Imagine a retail career where every sale, every display, and every customer interaction directly supports compassionate care for those who need it most. At Princess Alice Hospice, our shops are more than just retail spaces—they’re community hubs that help fund vital hospice services.
Welcome to Retail with a difference
Imagine a retail career where every sale, every display, and every customer interaction directly supports compassionate care for those who need it most. At Princess Alice Hospice, our shops are more than just retail spaces—they’re community hubs that help fund vital hospice services.
With 40 high street locations, we combine professional retail standards with a heartfelt mission. As our Retail Area Manager, you’ll be the face of our values on the high street—leading teams, driving performance, and making a real difference every single day.
About The Role
As a Retail Area Manager, you’ll take full ownership of a diverse portfolio of shops, leading and supporting teams made up of both paid staff and volunteers.
You’ll be responsible for driving profitability across all income streams while managing controllable expenses, ensuring each shop delivers an exceptional supporter experience through high standards of presentation and service.
This is a hands-on, field-based role where you’ll spend most of your time in-store—guiding teams, solving problems, and fostering a culture of excellence and care.
You’ll collaborate closely with colleagues across the Hospice to support day-to-day operations and contribute to the strategic development of our retail offering. This is a dynamic role that requires daily travel between shops and occasional weekend work, aligned with the needs of the business. A current driving licence (with no more than six penalty points) is essential.
About You
This role is ideal for a confident and experienced Area Manager, preferably with a background in charity retail, though we warmly welcome applicants from across the retail (particularly fashion) and service industry with transferable skills.
You’ll be a natural leader with proven people management experience, excellent communication skills, and strong IT competence.
Self-motivated and solution-focused, you’ll thrive in a fast-paced environment where juggling multiple priorities is the norm. Your ability to build relationships at all levels, handle conflict constructively, and stay organised and flexible will be key to your success in this role.
Benefits
As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
- Training support and development opportunities?
- Employee Assistance Programme – promoting staff wellbeing?
- Access to blue light card discount?
- Access to Pension Scheme?
If you’re a motivated, organised leader who’s passionate about retail and community impact, we’d love to hear from you!
Discover a career where retail means more. The difference is You.
About us:?
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.?
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.
Please visit our Privacy Notice section to understand and be aware of how we use the data you provide to us.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Sales and Business Development
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Industries
Hospitals and Health Care
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Retail Area Manager employer: Princess Alice Hospice
Contact Detail:
Princess Alice Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Manager
✨Tip Number 1
Familiarise yourself with the mission and values of Princess Alice Hospice. Understanding their commitment to quality care and community support will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Princess Alice Hospice. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare examples of your previous management experiences that highlight your ability to lead diverse teams and handle conflict. Being able to articulate these experiences clearly will demonstrate your suitability for the Area Manager position.
✨Tip Number 4
Showcase your IT skills by being familiar with retail management software and tools. Mentioning specific technologies you’ve used in past roles can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Retail Area Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Retail Area Manager.
Highlight Relevant Experience: Emphasise your previous experience in retail management or charity work. Provide specific examples of how you've successfully managed teams, improved sales, or enhanced customer experiences in your past roles.
Showcase Your Skills: Make sure to showcase your people management skills, communication abilities, and IT competence. Use bullet points to make these skills stand out in your CV and cover letter.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the organisation. Explain why you want to work for Princess Alice Hospice and how you can contribute to their mission.
How to prepare for a job interview at Princess Alice Hospice
✨Understand the Mission
Before your interview, take some time to research Princess Alice Hospice and understand their mission. Be prepared to discuss how your values align with their commitment to making a difference in the community through retail.
✨Showcase Your People Skills
As an Area Manager, you'll be leading teams of both paid and voluntary staff. Highlight your experience in people management and provide examples of how you've successfully motivated and developed teams in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your ability to handle conflict and develop effective solutions, which is crucial for this position.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, and future developments within the organisation to show your genuine interest.