At a Glance
- Tasks: Lead and support shop teams, ensuring excellent customer service and shop performance.
- Company: Join Princess Alice Hospice, a top UK charity making a real difference in the community.
- Benefits: Enjoy 27 days annual leave, training opportunities, and employee wellbeing support.
- Other info: Full-time, field-based role with travel between shops; driving license needed.
- Why this job: Make an impact while working in a supportive, inclusive environment that values your contributions.
- Qualifications: Experience in management, retail, or charity sectors with strong communication and IT skills required.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Retail with a difference. What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does. We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care.
As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.
About the role:
You will lead and support shop teams made up of paid and voluntary staff across your designated area. You will take full accountability for the profit of a mixed portfolio of shops; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with other Hospice colleagues in the day to day running of the business and contribute to all future development.
This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops so you will travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.
About You:
This position will suit an experienced Area Manager with a background in charity; however, we welcome applications from professionals with a solid background and transferable skills from the retail industry. With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills. You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.
As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
- Training support and development opportunities
- Employee Assistance Programme – promoting staff wellbeing
- Access to blue light card discount
- Access to Pension Scheme
If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you! Discover a career where retail means more. The difference is You.
About us:
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures. We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.
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Retail Area Manager employer: Princess Alice Hospice
At Princess Alice Hospice, we pride ourselves on being an exceptional employer, offering a unique opportunity to make a meaningful impact in the community while working as a Retail Area Manager. Our supportive work culture fosters professional growth through comprehensive training and development opportunities, alongside a competitive benefits package that includes generous annual leave and a focus on employee wellbeing. Join us in a role where your contributions directly enhance the lives of patients and their families, all within a welcoming and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Area Manager
✨Tip Number 1
Familiarise yourself with the mission and values of Princess Alice Hospice. Understanding their commitment to quality care and community support will help you align your experience and passion with their goals during any discussions.
✨Tip Number 2
Network with current or former employees of Princess Alice Hospice. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your people management skills and ability to drive sales in a retail environment. Highlighting these will show your capability to lead diverse teams effectively.
✨Tip Number 4
Research the local community served by Princess Alice Hospice. Being knowledgeable about the area and its needs will allow you to discuss how you can enhance supporter experience and contribute positively to the shops in your designated area.
We think you need these skills to ace Retail Area Manager
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Retail Area Manager position. Tailor your application to highlight how your experience aligns with these specific needs.
Highlight Relevant Experience:Emphasise your previous experience in retail management or charity work. Use specific examples that demonstrate your ability to lead teams, manage budgets, and enhance customer experiences.
Showcase Your Skills:Make sure to showcase your people management skills, communication abilities, and IT competence. Provide examples of how you've successfully handled conflict or developed relationships in past roles.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the role and the organisation. Explain why you want to work for Princess Alice Hospice and how you can contribute to their mission of providing care to patients and their families.
How to prepare for a job interview at Princess Alice Hospice
✨Understand the Mission
Before your interview, take some time to research Princess Alice Hospice and understand their mission. Be prepared to discuss how your values align with their commitment to making a difference in the community through retail.
✨Showcase Your People Skills
As an Area Manager, you'll be leading teams of both paid and voluntary staff. Highlight your experience in people management and provide examples of how you've successfully motivated and developed teams in the past.
✨Demonstrate Financial Acumen
Since you'll be accountable for the profit of multiple shops, be ready to discuss your experience with managing budgets and controlling expenses. Prepare to share specific examples of how you've improved profitability in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle conflict. Think of situations where you've had to resolve issues or make tough decisions, and be ready to explain your thought process.
