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- Tasks: Lead and inspire retail teams to drive sales and enhance customer experience.
- Company: Join Princess Alice Hospice, a top UK hospice making a real difference in people's lives.
- Benefits: Enjoy 27 days of leave, training support, free parking, and employee wellbeing programs.
- Why this job: Make a meaningful impact while working in a supportive and inclusive environment.
- Qualifications: Must have senior leadership experience in retail, strong financial skills, and a commercial mindset.
- Other info: Opportunity for growth with a competitive salary and a chance to shape the future of retail at the hospice.
The predicted salary is between 47400 - 94400 £ per year.
Salary Circa £79K per annum full time
Work Pattern 37.5 hours per week – Monday to Friday with occasional weekend work
Location Hersham, Surrey
Application Deadline Monday, March 10, 2025
Interview Date 2025-Mar-24 00:00
Job Summary
About Us
We all need a purpose and want to make a difference in life. At Princess Alice Hospice, you’d have that opportunity. We are one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. However, we don’t take our success for granted and are constantly challenging ourselves to do better.
As we look ahead with our 2030 plans, our vision remains the same – placing people at the heart of everything we do. In these times of uncertainty and change, our plans empower us to adapt and evolve while staying true to our long-term vision – meeting the ever-growing demand for our expertise and compassion. Our I CARE values – Integrity, Compassion, Accountability, Respect, and Excellence guide everything we do, and we’d expect that you’d embrace and live up to them.
About the Role
We’re looking for an experienced and commercially astute retail leader to develop and execute a retail strategy that drives sales and profit growth whilst building a strong and collaborative culture and demonstrating a passion for outstanding customer experience. Working to the Director of Income Generation, you will be expected to lead, inspire and motivate teams to deliver excellence across all aspects of our retail business and ensure effective communication, support and cross-departmental working between the Hospice, shops and wider income generation teams.
About You
- An experienced retail leader who has worked at a senior leadership level in a commercial and/or charity retail environment
- Extensive knowledge and understanding of the retail multi-site, small shop environment
- Experience in developing and executing strategies and budgets to deliver growth
- A proven track record in motivating, inspiring and building empowered teams
- A commercial mindset with the ability to spot opportunities for growth
- Proven people leadership skills and abilities including shaping and influencing teams, performance management and coaching/mentorship
- Strong financial skills with the ability to analyse and interpret management accounts, sales and KPI information
- Resilience, patience and persistence especially when implementing change.
As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference, we also offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
- Training support and development opportunities
- Free onsite parking
- Subsidised meals at onsite canteen
- Employee Assistance Programme – promoting staff wellbeing
- Access to Blue Light Card discount
- Access to Pension Scheme
- Excellent changing facilities (with showers)
- Wellbeing – We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work
92% of our colleagues say they feel they’re making a real and valuable difference to the lives of the individuals – and their families and friends – we all care for. Find more meaning from your work and be the difference at moments that really matter.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
For further information and details on how to apply, please visit
For an informal and confidential discussion, please speak with our advisor at
#J-18808-Ljbffr
Director of Retail employer: Princess Alice Hospice
Contact Detail:
Princess Alice Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Retail
✨Tip Number 1
Familiarize yourself with the I CARE values of Princess Alice Hospice. Make sure to reflect these values in your interactions and discussions, as they are central to the organization's culture and mission.
✨Tip Number 2
Research the current retail strategies of Princess Alice Hospice and think about how you can contribute to their growth. Be prepared to discuss specific ideas on how to enhance sales and customer experience during the interview.
✨Tip Number 3
Highlight your experience in leading and motivating teams in a retail environment. Prepare examples that showcase your ability to inspire others and drive performance, as this is crucial for the Director of Retail role.
✨Tip Number 4
Demonstrate your financial acumen by being ready to discuss how you've previously analyzed management accounts and KPIs to inform strategic decisions. This will show your capability to manage budgets effectively.
We think you need these skills to ace Director of Retail
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Retail position. Understand the key responsibilities and required skills, especially the emphasis on leadership, strategy development, and customer experience.
Highlight Relevant Experience: In your CV and cover letter, focus on your previous experience in retail leadership, particularly in commercial or charity environments. Provide specific examples of how you've developed strategies that led to sales growth and team empowerment.
Emphasize Alignment with Values: Princess Alice Hospice values Integrity, Compassion, Accountability, Respect, and Excellence. Make sure to reflect these values in your application by sharing experiences that demonstrate your commitment to these principles.
Tailor Your Application: Customize your CV and cover letter to align with the specific requirements of the role. Use keywords from the job description to ensure your application stands out and shows you are a perfect fit for the position.
How to prepare for a job interview at Princess Alice Hospice
✨Embrace the I CARE Values
Make sure to familiarize yourself with the I CARE values - Integrity, Compassion, Accountability, Respect, and Excellence. During the interview, demonstrate how you embody these values in your previous roles and how they align with the mission of Princess Alice Hospice.
✨Showcase Your Retail Experience
Prepare to discuss your extensive experience in retail leadership, particularly in multi-site environments. Highlight specific examples where you've successfully developed and executed strategies that led to sales and profit growth.
✨Demonstrate Team Leadership Skills
Be ready to share instances where you've motivated and inspired teams. Discuss your approach to performance management, coaching, and mentorship, emphasizing how you've built empowered teams in your past roles.
✨Prepare for Financial Discussions
Since strong financial skills are crucial for this role, be prepared to analyze and interpret management accounts, sales, and KPI information. Bring examples of how you've used financial data to drive decision-making and growth in your previous positions.
