Ward Clerk - Saunders Ward in Harlow

To provide a full comprehensive reception, administrative and clerical service in support of the multidisciplinary team involved in patient care within the department. To provide an appropriate front of house service that is professional and customer centred to all visitors, patients and their families who are undergoing care at The Princess Alexandra Hospital.

Main duties of the job:

• To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives.
• To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times while maintaining a warm, friendly and helpful welcome and ensuring the reception area and desk is kept clean and tidy.
• Provide relevant information to patients and relatives clearly and in a way that they understand and in a sympathetic and sensitive manner.
• To answer telephone enquiries, taking and relaying messages in a polite and helpful manner ensuring patient confidentiality at all times.
• To ensure that all patient activity including admission, discharges and transfers to and from the ward are accurately recorded in a timely fashion as patient movement occurs, by the use of currently used system.
• To liaise with and assist Nurses, Doctors, MDT and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for patients.
• Support discharges and care planning by liaising with outside sources (Social Care/District Nurses/Transport services etc.) with reference to different aspects of patients care as requested by the ward team.
• File all relevant documentation using agreed processes.
• To provide an accurate and timely appointment booking service for patients requiring follow up Out Patient or follow up appointments.
• Support discharge process by printing TTA's from Alexhealth (Cerner), sending relevant information to GP's and photocopying notes or patient records if required for onward care of patients.
• At the request of the nurse in charge liaise with various internal departments and external agencies e.g. Admissions, Medical Records, X-Ray to support patient flow.
• Manage post delivered to the ward, re‑directing mail to correct location as required.
• Order all ward stationery and other supplies, ensuring adequate stock levels at all times (including patient leaflets) under the direction of the Ward Manager.
• To actively participate in updating the ward diary.
• Ensure information boards are kept up to date and information displayed is in date and laminated.
• Report equipment problems (including IT issues) as raised by the ward staff using the appropriate mechanism e.g. Estates and Facilities, EBME, and IT Helpdesk; following through to ensure the problem is resolved on the ward and any issues escalated to the nurse in charge.
• Ensure confidentiality of staff and patient information in accordance with Trust Policies and procedures.
• To support and assist all Ward staff with general administration duties.
• To work with and assist ward manager and senior nurses on a day to day basis.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined‑up services across health, social care, and the voluntary sector. This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.