At a Glance
- Tasks: Lead the Outpatient Department, ensuring top-notch patient care and efficient operations.
- Company: Join the Princess Alexandra Hospital NHS Trust, dedicated to compassionate community care.
- Benefits: Flexible working, development opportunities, and a strong focus on wellbeing.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Shape the future of healthcare in West Essex while making a real difference.
- Qualifications: Experience in service management and a passion for patient-centred care.
The predicted salary is between 37338 - 44962 £ per year.
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.
The Service Delivery Manager is a key managerial position in the Care Group. The post holder is responsible for managing the day-to-day operation of one or two services, working closely with the Clinical Leads and Matrons and supporting the General Manager and Head of Nursing. The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The post holder will support the Service Manager / General Manager in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national/local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness and financial flows.
Main duties of the job include supporting the Outpatient & Administration Service Manager in the day-to-day operational leadership of the Outpatient Department, its operational processes and systems, as well as any other improvement and development projects as part of general modernisation of the service. The postholder will have line management responsibility for administration staff including Outpatient Appointment Team Leads, Outpatient appointment booking staff, and support the Service manager with line management of the OAD Data quality lead, and systems/information lead.
Services that are split across the departments include Outpatient Appointments Department and Fast track Reception Services. This role will involve travelling to PAHT sites at least once a month.
Please see attached JD for full details.
Service Delivery Manager - Outpatients appointment department in Harlow employer: Princess Alexandra Hospital
Princess Alexandra Hospital is an exceptional employer, dedicated to providing impactful care and fostering a supportive work environment for its staff. With a strong emphasis on professional development, flexible working arrangements, and a commitment to inclusivity, employees are encouraged to grow their skills while contributing to the training of future medical professionals. Located in a vibrant community, the hospital offers unique opportunities to engage in research and make a meaningful difference in patient care.
Contact Details:
Princess Alexandra Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Outpatients appointment department in Harlow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Princess Alexandra Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Princess Alexandra Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Princess Alexandra Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Delivery Manager - Outpatients appointment department in Harlow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Princess Alexandra Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Princess Alexandra Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Princess Alexandra Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Princess Alexandra Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Princess Alexandra Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Princess Alexandra Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
