At a Glance
- Tasks: Be the friendly first point of contact for patients and provide essential support.
- Company: Join the Princess Alexandra Hospital NHS Trust, dedicated to compassionate care.
- Benefits: Flexible working, development opportunities, and a focus on wellbeing.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in patient experiences and help shape future care.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 38140 - 46616 £ per year.
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. We're a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.
Job overview: This role is a six month internal secondment opportunity. Working as part of a small friendly team, the successful candidate will be a core member of the Patient Advice & Liaison Service (PALS) providing a first point of contact for patients, service users, and people seeking PALS support in relation to complaints, concerns, comments and compliments.
Main duties of the job:
- PALS is an advice and liaison service.
- First point of contact for people seeking PALS support.
- Providing advice, support and guidance for service users in a friendly and efficient manner.
- Dealing with incoming and outgoing telephone calls and mail.
- Administration of a computer database to record contacts and cases.
- Working to help find solutions to concerns.
Detailed job description and main responsibilities: This is a core role for anyone wishing to help our patients, their families and carers, whilst also supporting colleagues within the organisation. The post holder will be a first point of contact for people seeking PALS support and advice, concerns, comments and compliments. They will be the link between the public and our hospital services. PALS is an accessible service that listens to patients and offers support, help and information to resolve concerns and enquiries as quickly and effectively as possible; forwarding enquiries onto the appropriate hospital team where a more involved resolution is required. Handling incoming and outgoing calls and mail forms much of the role, as does speaking to the public and other service users. Good communication with both the public and a wide range of colleagues is therefore very important. Maintaining patient confidentiality and adherence to appropriate policies and procedures is essential.
Patient Experience Assistant Band 3 in Harlow employer: Princess Alexandra Hospital
Princess Alexandra Hospital is an exceptional employer, dedicated to providing impactful care and fostering a supportive work environment for its staff. With a strong emphasis on professional development, flexible working arrangements, and a commitment to inclusivity, employees are encouraged to grow their skills while contributing to the training of future medical professionals. Located in a vibrant community, the hospital offers unique opportunities to engage in research and make a meaningful difference in patient care.
Contact Details:
Princess Alexandra Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Assistant Band 3 in Harlow
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Princess Alexandra Hospital before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Princess Alexandra Hospital. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Princess Alexandra Hospital you’re ready to step in and make an immediate impact!
We think you need these skills to ace Patient Experience Assistant Band 3 in Harlow
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Patient Experience Assistant Band 3 at Princess Alexandra Hospital, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Princess Alexandra Hospital.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Princess Alexandra Hospital. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Princess Alexandra Hospital
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Princess Alexandra Hospital.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
