At a Glance
- Tasks: Supervise and organise outpatient appointment functions, ensuring efficiency and high-quality service.
- Company: Join the Princess Alexandra Hospital NHS Trust, dedicated to compassionate community care.
- Benefits: Flexible working, development opportunities, and a strong focus on wellbeing.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Shape the future of healthcare while supporting your community in West Essex.
- Qualifications: Experience in administration and staff supervision, with a focus on patient care.
The predicted salary is between 39634 - 48442 £ per year.
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services.
We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We’re a supportive and inclusive organisation that values its people.
We offer development opportunities, flexible working, and a strong focus on wellbeing.
As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
- Job Overview
- Responsible for the supervision, organisation and the administration of the function and duties in assigned areas of the Outpatient Appointments Department (Outpatient bookers and fast track bookers) on a day to day basis, ensuring that all national and local targets are achieved.
- To implement and maintain systems to ensure an effective and efficient appointment service for Outpatients
- Supporting the Outpatient Appointments and Reception Manager
- Ensuring staff fully book all available outpatient slots including those following patient cancellations.
- Supporting the training and development of reception staff in appointment booking functions.
- Ensuring optimal utilisation of staff performing appointment booking functions
- To ensure achievement of agreed key performance indicators.
- Coordinate training of staff to ensure compliance with policies and procedures in particular 18 weeks.
- To support staff through the process of change.
Main Duties and Responsibilities
- Support the Outpatient Appointments & Reception Supervisor in managing staff rotas, prioritising working loads and adopting working practises to improve service resilience and minimise costs.
- Responsible for ensuring that staff are courteous and emphatic to patients and the public at all times and dealing swiftly and appropriately with poor practises.
- Responsible for delivery of agreed key performance indicators (KPIs). Day to day supervision of Outpatient Booking Officers
- Responsible for day to day monitoring of performance of key operational processes for effectiveness and efficiency.
- Supporting the development of new systems of working to improve quality and patient experience and deliver financial savings.
Responsible for cascading information to staff in a timely manner to allow them to perform their role effectively and efficiently.
- Responsible for dealing with and/or escalating staff concerns to line managers in a timely manner as appropriate.
- Responsible for identifying, managing and/or escalating any quality issues or risks to line managers in a timely manner as appropriate to ensure compliance with Trust policies and delivery of KPIs.
- Responsible for ensuring that staff have the necessary training to ensure compliance with Trust policies and delivery of KPIs.
- Responsible for ensuring that Trust policies, Procedures and Guidelines are followed with the assigned area of responsibility and for challenging staff that fail to do so.
- Responsible for reviewing staff training folders to ensure up to statutory and mandatory and developmental training.
- Support the Outpatient Appointments & Reception Manager in ensuring the use of correct and up to date clinic templates.
- Liaise with Specialty staff in order to gain an understanding of specific operational/clinical issues.
- Support staff through the process of any procedural changes, ensuring they are aware of all aspects and of their role within any developments.
- Ensure that all staff attend the Trust and departmental induction before the start of their new role.
- Respond to both formal and informal complaints investigating issues raised and reporting back within Trust Response Targets.
- Good knowledge of the e-referral (Choose and Book) system, ensuring that staff clear the relevant data on a daily basis.
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Outpatients Appointment Supervisor in Harlow employer: Princess Alexandra Hospital
Princess Alexandra Hospital is an exceptional employer, dedicated to providing impactful care and fostering a supportive work environment for its staff. With a strong emphasis on professional development, flexible working arrangements, and a commitment to inclusivity, employees are encouraged to grow their skills while contributing to the training of future medical professionals. Located in a vibrant community, the hospital offers unique opportunities to engage in research and make a meaningful difference in patient care.
Contact Details:
Princess Alexandra Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Appointment Supervisor in Harlow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Princess Alexandra Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Princess Alexandra Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Princess Alexandra Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outpatients Appointment Supervisor in Harlow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Princess Alexandra Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Princess Alexandra Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Princess Alexandra Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Princess Alexandra Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Princess Alexandra Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Princess Alexandra Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
