Digital Learning Partner in Harlow

Are you passionate about digital learning, technology, and helping people develop the confidence and skills they need to make the most of digital systems?

We are looking for an enthusiastic and customer-focused Digital Learning Partner to join our Digital Learning Team within the People & Culture Directorate.

This is an exciting opportunity to support the delivery of digital learning across the Trust, helping colleagues develop the knowledge and confidence required to effectively use clinical and corporate systems. Working closely with clinical, operational and corporate teams, you will play a key part in supporting digital transformation, system implementation and continuous improvement across the organisation.

Main duties of the job

• Delivering digital systems training through classroom sessions, virtual learning, one-to-one coaching and group workshops
• Supporting users during system implementations, upgrades and service changes
• Developing and maintaining training materials, user guides and digital learning resources
• Providing first-line support and guidance to users regarding digital learning and training queries
• Supporting digital adoption and helping colleagues build confidence in technology
• Gathering user feedback and contributing to the continuous improvement of digital learning services

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we are working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We are a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

We are looking for someone who can demonstrate:

• Experience delivering training, coaching or user support within a digital, IT, healthcare or learning environment.
• Experience supporting users to develop new skills and confidence in digital systems.
• Strong communication, presentation and customer service skills.
• Experience creating or updating learning materials and user guidance.
• A proactive and collaborative approach to supporting learning and change.
• The ability to organise and prioritise workloads while maintaining high standards of customer service.

For an information discussion contact Jamie Coates, Assistant Director of People Development and Innovation via jamie.coates1@nhs.net