Retail supervisor in Essex

This role is to oversee the day to day service of the Restaurant and Cafe while supporting the team and working with them during shift, keeping the department compliant with all legislation and training and ensuring the highest standards of customer care.

Example of duties:

• Supervision of the retail team and provide support in the day to day services and operations ensuring the safe and compliant delivery of services.
• Liase with the back of house team.
• Ensure compliance of HACCP and FSM Systems.
• Staff training and trust procedures.
• Cleaning and maintaining department equipment.
• Deal with complaints and compliments in an appropriate manner.
• Probing of food items to ensure they meet the required temperatures.
• Organise, supervise and partake in the picking, replenishment and distribution of food items for all retail services.
• Accountable to the Patient and Retail Relations Manager in the provision of retail operations.

Example of supervision:

• Supervision of a small group of retail assistants and provide constant support to them in the day to day operations of the retail units.
• Notify the Manager of any discrepancies in the deliveries of the service, such as product unsuitability, allergen discrepancies, packaging issues, shelf life, equipment failure and other safety standards.

Stock and Appraisal:

• Manage stock rotation and ordering as required following the FIFO rule.
• Complete all departmental appraisals, ensure all team members are compliant with all training requirements.
• Recognise all team achievements and failures and offer specific praise and constructive criticism.
• The cleanliness of the department at all times must be maintained including regular deep cleans.
• Liaising with Chefs to compile and produce daily menus with correct allergen data.

Equal Opportunities:

As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Detailed job description and main responsibilities:

• Responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met.
• Expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards.
• Requires excellent communication and organisational skills.
• Maintaining safe systems and processes of work.
• Assist with rotas and ordering, support the department to achieve the maximum food hygiene rating.
• Follow standards and specifications, reporting of maintenance issues.

Duties and responsibilities:

• Take full responsibility for providing assistance to the manager with driving efficiencies, food ordering, keeping the department clean, hygienic and safe.
• Provide full support to the team and take responsibility for food service delivery and presentation.
• Keep fully up to date with legislative guidelines and food standard agency alerts.
• Ensure that the departments COSHH manual and PPE requirements are kept up at all times.
• Keep up to date and actively participate in the trusts Fire response procedures for the department.
• Ensure that FIFO stock rotation is used throughout the department to prevent wastage.
• Ensure that all food is held and stored at the correct temperatures.
• Ensure the cleaning schedule is completed daily and all additional cleans are allocated and documented as required.
• Keep shifts strictly to the internal rota and seek approval from the Retail Manager / Catering manager prior to any deviation.
• Liaise closely with the Head chef and the catering team.
• Attend and hold team meetings as required and support ideas to improve the service.
• Attend all mandatory training including Food Hygiene.
• Report all faults in the fabric, furniture, fixtures and fittings of the department to the estates department and the manager.
• Operate tills for the processing of cash and card payments.