At a Glance
- Tasks: Provide 1st and 2nd line IT support for desktop and business systems.
- Company: Join Princes, a leading FMCG company with a commitment to responsible sourcing.
- Benefits: Enjoy 25 days annual leave, enhanced family policies, and learning opportunities.
- Other info: Dynamic role with opportunities for career development and training.
- Why this job: Be part of a growing team and make a real impact in IT support.
- Qualifications: Experience in a Service Desk environment and a full UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
About Princes
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description
Princes Liverpool are recruiting an IT Service Desk Analyst 1st/2nd Line Support to join the team. This is an exciting opportunity to join one of the UK's leading FMCG businesses at a point of growth. Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year.
To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users. To provide rota’d out of hours support for business-critical systems. There is an on-call schedule which is split between the team and compensated for. To liaise with all users of IT systems within the group and with third party service providers. Internal contacts will include members of the organisation at all levels, given the support element of the role. External contacts will include representatives from our key technology partners who provide equipment, service and support.
Benefits
- 25 Days Annual Leave plus Birthday off
- 14.5% Pension – 5% employee opt in / 9.5% employer
- Flexible Holiday Option - Buy 5 Additional Days
- Enhanced Family Friendly & Carers Policies
- Critical Illness Cover
- Learning & Development Opportunities
Key Responsibilities
- Support of Desktop Environment: This involves the effective management of all user-based IT equipment, including Princes home users and third parties accessing IT systems remotely. The Business Systems Support Analyst’s primary role will be to ensure user requests are dealt with to agreed time scales through excellent communications methods.
- Adherence to the documented Incident Management policy - monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress.
- Desktop hardware and software support, upgrades and installations.
- Management of facilities for new starters and leavers.
- Co‑ordinate activities with the support functions and key users at other Princes sites.
- Accurately perform the daily, weekly and monthly key system checks.
- Daily monitoring of various systems and issues highlighted to the relevant teams.
- Ensure all related documentation is kept up to date to enable support of systems by other members of the team.
- Adherence to Princes Internal IT Controls.
Support of Business Systems
- 1st line support of Operational business systems used within our manufacturing and distribution sites.
- 1st and up to 2nd line support of Commercial business systems used within all sites.
- Liaise with Business Analysts and third party software and support providers to coordinate live systems application support.
- Provide a rota’d out of hours support service to business-critical application users.
Infrastructure Support
- First point of contact and responsibility for the timely resolution of server and communications related problems. The Business Systems Support Analyst will be required to investigate problems and handover support issues to 2nd Line Support / Operations Team where appropriate.
- Infrastructure responsibilities include:
- First line support of the Azure Virtual Desktop environment.
- Support and administration of Entra.
- Support and administration of Remote Access solutions.
- Support and administration of email and web filtering solutions.
Role Requirements
Essential Requirement: Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year.
Technical Requirements: The successful candidate will have experience of working within a Service Desk environment providing 1st/2nd Line IT Support within the business. You will have experience with cloud systems and ideally Azure and SAP experience. Business Systems Support Analyst will be expected to have experience in some but not all of the following areas. Specific skills are less important than a technical aptitude as appropriate training will be provided, specifically in Operational IT Systems.
- Windows 11 / Server 2022
- Entra administration
- Azure Virtual Desktop environment (or equivalent virtual desktop experience)
- Intune administration
- Microsoft 365
- Internet and basic network principles
- Basic understanding of SAP ERP
- ITIL foundation principles
- Understanding of security principles
Skills
- Exceptional Customer Service skills
- Excellent problem-solving skills
- Team player who is self-motivated
- Excellent attention to detail and accuracy
- Strong organisational skills with a logical, methodical and structured approach
- Flexible and adaptable
IT Business Systems Support Analyst in Liverpool employer: PRINCES
Princes Group is an exceptional employer, offering a dynamic work environment in Liverpool where employees can thrive in their careers. With a strong commitment to employee development, generous benefits including 25 days of annual leave and a robust pension scheme, and a culture that values teamwork and communication, Princes fosters a supportive atmosphere for IT Business Systems Support Analysts. Join us to be part of a leading FMCG company that prioritises growth and innovation while ensuring a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Systems Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and values, especially since Princes is all about quality food and drink. Tailor your answers to show how you fit into their culture.
✨Tip Number 3
Practice your problem-solving skills! As an IT Business Systems Support Analyst, you'll need to think on your feet. Try mock interviews or technical challenges to sharpen your abilities before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Business Systems Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Business Systems Support Analyst role. Highlight relevant experience, especially in 1st and 2nd line support, and any specific technologies mentioned in the job description like Azure or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Princes and how your skills align with their needs. Keep it concise but impactful!
Show Off Your Customer Service Skills:Since this role involves a lot of user interaction, make sure to showcase your exceptional customer service skills. Share examples of how you've helped users in previous roles or how you approach problem-solving.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at PRINCES
✨Know Your Tech
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Azure and SAP. Familiarise yourself with the basics of Windows 11 and Microsoft 365, as well as any relevant ITIL principles. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Service Skills
As an IT Business Systems Support Analyst, you'll be the first point of contact for users. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you resolved issues quickly or went above and beyond to help someone out.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. Practice answering questions like, 'How would you handle a situation where a critical system goes down?' This will help you articulate your thought process and approach to troubleshooting.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
