At a Glance
- Tasks: Provide 1st and 2nd line IT support and liaise with users and service providers.
- Company: Join Princes, a leading FMCG business with a commitment to employee satisfaction.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and flexible holiday options.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a growing team and make a real difference in IT support.
- Qualifications: Full UK Driving Licence and experience in IT support preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Princes
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description
Princes Liverpool are recruiting an IT Service Desk Analyst 1st/2nd Line Support to join the team. This is an exciting opportunity to join one of the UK's leading FMCG businesses at a point of growth. Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year.
To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users. To provide rota’d out of hours support for business-critical systems. There is an on-call schedule which is split between the team and compensated for. To liaise with all users of IT systems within the group and with third party service providers. Internal contacts will include members of the organisation at all levels, given the support element of the role. External contacts will include representatives from our key technology partners who provide equipment, service and support.
Benefits
- 25 Days Annual Leave plus Birthday off
- 14.5% Pension – 5% employee opt in / 9.5% employer
- Flexible Holiday Option - Buy 5 Additional Days
- Enhanced Family Friendly
IT Business Systems Support Analyst employer: PRINCES
Princes Group is an exceptional employer, offering a dynamic work environment in Liverpool where employees can thrive and grow within one of the UK's leading FMCG businesses. With a strong commitment to employee well-being, we provide generous benefits such as 25 days of annual leave, a substantial pension scheme, and flexible holiday options, all while fostering a culture of collaboration and support across our diverse teams. Join us to be part of a proud workforce dedicated to delivering quality products and making a positive impact in the food and drink industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Systems Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Princes on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of IT systems. We recommend practising common support scenarios so you can showcase your problem-solving abilities when it counts.
✨Tip Number 3
Don’t forget to highlight your customer service skills! As an IT Business Systems Support Analyst, you'll be the first point of contact for users, so showing that you can communicate effectively is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Princes team.
We think you need these skills to ace IT Business Systems Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Business Systems Support Analyst role. Highlight relevant experience and skills that match the job description, like your support experience and familiarity with business systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Princes and how your background makes you a great fit. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We love to see candidates who can think on their feet and provide effective solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at PRINCES
✨Know Your Tech Inside Out
Make sure you brush up on the IT systems and software that Princes uses. Familiarise yourself with common issues and solutions, especially for 1st and 2nd line support. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As you'll be liaising with users at all levels, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively, as this is crucial for providing excellent support.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific IT support scenarios. Think of examples from your past experience where you've successfully resolved issues or helped users. This will help you illustrate your problem-solving skills.
✨Understand the Company Culture
Research Princes Group and their values. Be ready to discuss how you align with their mission of being an employer of choice. Showing that you understand and appreciate their culture can set you apart from other candidates.
