At a Glance
- Tasks: Manage a busy reception desk and support clinical administration tasks.
- Company: Join MPA Ltd, a dynamic GP Federation serving Medway and Swale.
- Benefits: Flexible part-time hours, friendly team environment, and valuable experience in healthcare.
- Other info: Opportunity to work across multiple practice sites and grow your career in healthcare.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: GCSE level education and experience in customer service or administration preferred.
The predicted salary is between 12 - 15 £ per hour.
MPA Group Practices are looking for an enthusiastic Receptionist/Practice Administrator to work 18 hours per week over two days (Monday and Friday) at Princes Park Medical Centre and Balmoral Gardens (with the possibility of covering other Group Practice Sites if required) with excellent interpersonal, customer service and organisational skills to work across the Group Practice. The Group Practice covers five sites across Medway and Swale with a 30,600 patient list size.
Main duties of the job:
- Applicants will be required to work on a busy reception desk, dealing with patients both over the telephone and face to face, while providing a friendly and professional service.
- The role also involves working in the back office, carrying out a range of clinical administration tasks to support the wider practice team and ensuring the smooth running of daily operations.
Previous reception, administration and/or customer service experience is desirable, along with strong communication skills, the ability to work in a fast-paced environment, and good organisation skills.
About us:
MPA Ltd is a GP Federation delivering multiple clinical services across Medway and Swale; this includes Primary Care Services at Castle and Maidstone Road Surgery and MPA Group Practices, Home Visiting Service and supporting PCNs with the delivery of Enhanced Access Hours.
Person Specification:
- Experience: Experience in an office or administrative setting, experience working in Primary Care, experience of working with the general public, experience of working in a Healthcare Setting.
- Qualifications: Educated to GCSE level or equivalent, qualification in Customer Care.
- Skills: Experience handling a high volume of calls efficiently, experience using Office and Outlook in a work environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-Time Practice Administrator & Front Desk Lead (18 hrs/wk) in Gillingham employer: Princes Park Medical Centre
MPA Ltd is an exceptional employer, offering a supportive work environment where employees can thrive in their roles as Practice Administrators and Front Desk Leads. With a focus on professional development and a commitment to delivering high-quality healthcare services across Medway and Swale, staff enjoy the benefits of flexible working hours, a collaborative team culture, and opportunities for growth within a dynamic GP Federation. Join us at Princes Park Medical Centre and Balmoral Gardens, where your contributions will make a meaningful impact on the lives of our 30,600 patients.
Contact Details:
Princes Park Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Practice Administrator & Front Desk Lead (18 hrs/wk) in Gillingham
✨Tip Number 1
Get to know the practice! Research MPA Group Practices and their values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and patients.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and administration.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable, as this reflects your understanding of the role and the environment you'll be working in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-Time Practice Administrator & Front Desk Lead (18 hrs/wk) in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in reception and administration. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves dealing with patients face-to-face and over the phone, make sure to highlight your strong communication skills in your application. We love candidates who can convey warmth and professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Princes Park Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Practice Administrator and Front Desk Lead, especially the importance of customer service and organisational skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Interpersonal Skills
Since this role involves dealing with patients face-to-face and over the phone, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service. This will highlight your ability to thrive in a busy reception environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a high volume of calls or dealing with an upset patient. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show them you can handle the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest in the position but also gives you valuable insights into whether this job is the right fit for you.
