At a Glance
- Tasks: Join our team as a Practice Administrator, managing reception and supporting clinical administration.
- Company: MPA Ltd, a dynamic GP Federation serving Medway and Swale communities.
- Benefits: Gain valuable experience in healthcare with opportunities for personal growth and development.
- Other info: Fast-paced environment with a supportive team and varied responsibilities.
- Why this job: Make a difference in patients' lives while honing your customer service and organisational skills.
- Qualifications: GCSEs in Maths and English, strong IT skills, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
MPA Group Practices are looking for enthusiastic Receptionists/Practice Administrators with excellent interpersonal, customer service and organisational skills to work across the Group Practice. The Group Practice covers five sites across Medway and Swale with a 30,600 patient list size.
Main duties of the job include working on a busy reception desk, dealing with patients both over the telephone and face to face, while providing a friendly and professional service. The role also involves working in the back office, carrying out a range of clinical administration tasks to support the wider practice team and ensuring the smooth running of daily operations.
Previous reception, administration and/or customer service experience is desirable, along with strong communication skills, the ability to work in a fast-paced environment, and good organisation skills.
About us: MPA Ltd is a GP Federation delivering multiple clinical services across Medway and Swale; this includes Primary Care Services at Castle and Maidstone Road Surgery and MPA Group Practices, Home Visiting Service and supporting PCNs with the delivery of Enhanced Access Hours.
Job responsibilities may vary from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels.
Person Specification:
- Qualifications: Educated to GCSE level or equivalent, GCSE Mathematics and English (C or above)
- Skills: Strong IT skills - competent in the use of Office and Outlook
- Experience: Experience of working with the general public, experience of working in a healthcare setting, preferably primary care, experience using EMIS clinical system, Anima and iPlato
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Administrator in Chatham employer: Princes Park Medical Centre
MPA Ltd is an exceptional employer, offering a supportive and dynamic work environment across five sites in Medway and Swale. With a strong focus on employee development and a commitment to delivering high-quality patient care, staff enjoy opportunities for growth and collaboration within a friendly team. The diverse range of clinical services provided ensures that every day brings new challenges and rewards, making it a fulfilling place to work for those passionate about healthcare.
Contact Details:
Princes Park Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Administrator in Chatham
✨Tip Number 1
Get to know the company! Research MPA Group Practices and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the work culture, which can give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the MPA Group Practices team.
We think you need these skills to ace Practice Administrator in Chatham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in patient care.
Tailor Your Experience:Make sure to highlight any relevant experience you have in reception, administration, or customer service. We love seeing how your skills align with what we do at MPA Group Practices!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Princes Park Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Practice Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves dealing with patients both over the phone and face-to-face, be prepared to discuss your previous customer service experiences. Think of specific examples where you've handled difficult situations or provided exceptional service. This will demonstrate your interpersonal skills and ability to thrive in a busy environment.
✨Brush Up on Your IT Skills
As a Practice Administrator, you'll need strong IT skills, especially with Office and Outlook. If you have experience with EMIS clinical systems, Anima, or iPlato, be sure to mention it. If not, consider doing a quick refresher on these tools to show your willingness to learn and adapt.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows that you're engaged and serious about finding the right fit for both you and the practice.
