At a Glance
- Tasks: Manage a busy reception desk and support clinical administration tasks.
- Company: Join MPA Ltd, a dynamic GP Federation serving Medway and Swale.
- Benefits: Flexible part-time hours with opportunities for growth in healthcare.
- Other info: Work in a fast-paced environment with a supportive team.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: GCSE level education and experience in customer service or administration.
The predicted salary is between 12 - 15 £ per hour.
MPA Group Practices are looking for an enthusiastic Receptionist/Practice Administrator to work 18 hours per week over two days (Monday and Friday) at Princes Park Medical Centre and Balmoral Gardens (with the possibility of covering other Group Practice Sites if required) with excellent interpersonal, customer service and organisational skills to work across the Group Practice. The Group Practice covers five sites across Medway and Swale with a 30,600 patient list size.
Main duties of the job:
- Applicants will be required to work on a busy reception desk, dealing with patients both over the telephone and face to face, while providing a friendly and professional service.
- The role also involves working in the back office, carrying out a range of clinical administration tasks to support the wider practice team and ensuring the smooth running of daily operations.
Person Specification:
- Experience: Experience in an office or administrative setting; Experience working in Primary Care; Experience of working with the general public; Experience of working in a Healthcare Setting.
- Qualifications: Educated to GCSE level or equivalent; Qualification in Customer Care.
- Skills: Experience handling a high volume of calls efficiently; Experience using Office and Outlook in a work environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-Time Practice Administrator & Front Desk Lead (18 hrs/wk) in Chatham employer: Princes Park Medical Centre
MPA Ltd is an excellent employer that values its staff and fosters a supportive work culture, making it an ideal place for those seeking meaningful employment in healthcare. With opportunities for professional growth and development across multiple sites in Medway and Swale, employees benefit from a collaborative environment where their contributions are recognised and appreciated. The part-time role at Princes Park Medical Centre and Balmoral Gardens offers flexibility while being part of a dedicated team committed to delivering high-quality patient care.
Contact Details:
Princes Park Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Practice Administrator & Front Desk Lead (18 hrs/wk) in Chatham
✨Tip Number 1
Get to know the practice! Research MPA Group Practices and their values. When you walk in for your interview, you’ll be able to show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend. This will help you feel more confident and articulate when discussing your experience in customer service and administration.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and ability to handle a busy reception desk. Share specific examples from your past experiences that demonstrate how you’ve thrived in fast-paced environments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Part-Time Practice Administrator & Front Desk Lead (18 hrs/wk) in Chatham
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to bring a friendly vibe to our busy reception desk.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in reception or administrative roles. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of your previous work in healthcare or customer service, and how you can contribute to our team at MPA Group Practices.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Princes Park Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Practice Administrator and Front Desk Lead, especially the importance of customer service and organisational skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Interpersonal Skills
Since this role involves dealing with patients face-to-face and over the phone, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service. This will highlight your ability to thrive in a busy reception environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing a high volume of calls or dealing with an upset patient. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can think on your feet and are ready for the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest in the position but also gives you valuable insights into the workplace culture and expectations.
