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For Companies At a Glance
- Tasks: Manage customer service delivery and optimise supply chain performance for retail accounts.
- Company: Join Princes, a leading food and drink manufacturer with a commitment to sustainability.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a generous pension scheme.
- Why this job: Make a real impact in customer relations while developing your leadership skills.
- Qualifications: Experience in customer service and supply chain principles is essential.
- Other info: Dynamic role with opportunities for learning and career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description
Responsible for customer service delivery to a number of Retail/CFI accounts. The job holder will monitor all aspects of supply performance from order capture to delivery and from event planning to adherence to ensure that service is delivered at the agreed level and cost. The job holder will work with both internal stakeholders and the customer to identify and implement more effective ways of operating from stock planning to routes to market.
Develop mutually beneficial relationships with customer contacts to ensure that Princes maintains a strong collaborative relationship, whilst also being responsible for maintaining commercial agreements with regards to load fill, lead time, delivery day, order multiples & MLOR. Facilitating meetings with customer contacts to ensure full end-to-end collaboration.
Dimensions:
- Nominated account focus
- Manage a team of up to 4 Order Fulfilment Assistants
- Regular travel to retailer head offices
- All foods and drinks SBAs
- Good knowledge of Supply Chain principles
Principal Responsibilities:
- Manage up to 4 Order Fulfilment Assistants to ensure that the day-to-day order fulfilment process delivers the required service levels for nominated accounts.
- Publish agreed KPIs and identify reasons for variances.
- Track Order Fulfilment Assistants' progress and regularly review via monthly 1 to 1’s.
- Ensure that costs to serve nominated accounts are within budget and that all cost drivers within the job holder's control are in line with commercial agreements.
- Agree volume plans and phasing with customer contacts for new listings.
- Validate with commercial agreements and feedback any exceptions.
- Collaborate with the Demand Planning Managers to ensure that product phase-out plans as advised internally are actioned with the customer to minimise product write-off.
- Develop mutually beneficial relationships with retailer contacts to ensure that Princes is kept abreast of all retailer initiatives.
- Coordinate the Princes response/position in relation to retailer initiatives.
- Develop a Princes supply strategy focused on each customer.
- Lead any analysis and evaluation that is required.
- Lead any project implementations.
- Understand in detail the customers’ internal supply chain systems and processes and understand the customers’ web-based systems to understand how these can be used to drive supply chain performance to the benefit of both Princes and the customer.
- Ensure shortage reports, stock trackers and supply bulletins are produced and published to a high level providing the right level of communication for all customers.
- Oversee an Internal Control process to ensure we are compliant and in line with audit expectations.
- Attend/host regular customer supply chain meetings to promote positive working relationships and establish what’s coming down the line for the nominated account.
Role Requirements
Knowledge:
- Customer service principles
- Supply chain principles – covering warehousing and distribution, and forecasting and planning
- Retailer Logistics/supply management
- User of supply chain systems
Skills:
- Good communication – verbal and written
- Customer empathy
- SAP/Excel experience required
- Planning and data analysis
- Leadership
- Excellent organisation
Benefits:
- 25 days annual leave plus your birthday off
- 14.5% pension - 5% employee opt-in / 9.5% employer
- Hybrid and flexible working - 4 days in office / 1 day WFH
- Flexible holiday option - buy 5 additional days
- Enhanced family friendly & carers policies
- Life assurance cover
- Private medical insurance
- Critical illness cover
- Learning and development opportunities.
Customer Development Manager in Liverpool employer: Princes Limited
Contact Detail:
Princes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Princes. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Princes and their supply chain processes. Show us you know your stuff and how you can contribute to our customer service delivery!
✨Tip Number 3
Practice your communication skills. As a Customer Development Manager, you'll need to convey ideas clearly. Mock interviews with friends can help you nail it!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Development Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Development Manager role. Highlight your experience in customer service and supply chain principles, as these are key for us at Princes. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of the retail landscape and how you can develop strong relationships with customers, which is super important for us.
Showcase Your Skills: Don’t forget to highlight your communication and leadership skills in your application. We want to see how you’ve successfully managed teams or projects in the past, especially in a customer-focused environment.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Princes Limited
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain principles, especially around warehousing, distribution, and forecasting. Being able to discuss these topics confidently will show that you understand the core of the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of collaboration with both internal teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, especially in challenging situations.
✨Demonstrate Leadership Experience
You’ll be managing a team of Order Fulfilment Assistants, so think about times when you've led a team or project. Be ready to share specific examples of how you motivated others and achieved results together.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing customer expectations or resolving supply chain issues. Think through potential scenarios and how you would approach them, focusing on collaboration and problem-solving.
