At a Glance
- Tasks: Provide 1st and 2nd line IT support for business systems and desktop environments.
- Company: Join Princes Group, a leading food and drink manufacturer with a global presence.
- Benefits: Enjoy 25 days annual leave, flexible holidays, and a generous pension scheme.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be the go-to tech support hero in a dynamic, hybrid work environment.
- Qualifications: Technical aptitude and customer service skills are key; training provided.
The predicted salary is between 36000 - 60000 € per year.
Employment Type: Permanent
Country: United Kingdom
Location: Liverpool
Business Area: Finance
Workplace Type: Hybrid
About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures a range of food and drink products responsibly sourced and enjoyed by consumers every day. Our commitment to being an employer of choice makes our colleagues proud to represent our business.
Purpose: To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users. To provide rota’d out of hours support for business critical systems. To liaise with all users of IT systems within the group and with third party service providers.
Dimensions: Internal contacts will include members of the organisation at all levels, given the support element of the role.
Key Responsibilities:
- Support of Desktop Environment: This involves the effective management of all user‑based IT equipment, including Princes home users and third parties accessing IT systems remotely. The Business Systems Support Analyst’s primary role is to ensure user requests are dealt with to agreed time scales through excellent communication.
- Adherence to the documented Incident Management policy – monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress.
- Desktop hardware, software support, upgrades and installations.
- Management of facilities for new starters and leavers.
- Co‑ordinate activities with the support functions and key users at other Princes sites.
- Accurately perform the daily, weekly and monthly key system checks.
- Daily monitoring of various systems and issues highlighted to the relevant teams.
- Ensure all related documentation is kept up to date to enable support of systems by other members of the team.
- Adherence to Princes Internal IT Controls.
- Support of Business Systems: 1st line support of Operational business systems used within our manufacturing and distribution sites.
- 1st and up to 2nd line support of Commercial business systems used within all sites.
- Liaise with Business Analysts and third‑party software and support providers to coordinate live systems application support.
- Provide a rota’d out of hours support service to business‑critical application users.
- Infrastructure Support: First point of contact and responsibility for the timely resolution of server and communications related problems. The Business Systems Support Analyst will investigate problems and handover support issues to 2nd Line Support/Operations Team where appropriate.
- First line support of the Azure Virtual Desktop environment.
- Support and administration of Entra.
- Support and administration of Remote Access solutions.
- Support and administration of email and web filtering solutions.
Technical Requirements: The Business Systems Support Analyst will be expected to have experience in some but not all of the following areas. Specific skills are less important than a technical aptitude, as appropriate training will be provided, specifically in Operational IT Systems.
- Windows 11 / Server.
- Entra administration.
- Azure Virtual Desktop environment (or equivalent virtual desktop experience).
- Intune administration.
- Microsoft Internet and basic network principles.
- Basic understanding of SAP ERP.
- ITIL foundation principles.
- Understanding of security principles.
Skills:
- Exceptional Customer Service skills.
- Excellent problem‑solving skills.
- Team player who is self‑motivated.
- Excellent attention to detail and accuracy.
- Strong organisational skills with a logical, methodical and structured approach.
- Flexible and adaptable.
Full UK Driving License: Travel to Princes sites will be required as part of this role.
Benefits:
- 25 days annual leave plus birthday off.
- 14.5% pension – 5% employee opt‑in / 9.5% employer.
- Flexible holiday option – buy 5 additional days.
- Enhanced family‑friendly & carers policies.
- Critical illness cover.
- Learning & development opportunities.
Business System Support Analyst in Liverpool employer: Princes Limited
Princes Group is an exceptional employer, offering a supportive and dynamic work environment in Liverpool for the Business System Support Analyst role. With a strong commitment to employee growth, we provide extensive learning and development opportunities, alongside a generous benefits package that includes 25 days of annual leave, enhanced family-friendly policies, and a robust pension scheme. Our hybrid workplace fosters collaboration and flexibility, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business System Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Princes on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows 11, Azure Virtual Desktop, and any relevant ITIL principles. We want to see that you're ready to tackle those 1st and 2nd line support challenges!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've solved problems for users in the past. Remember, communication is key in this role, so let your personality shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Princes team.
We think you need these skills to ace Business System Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business System Support Analyst role. Highlight relevant experience and skills that match the job description, like your customer service skills and technical aptitude. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and any experience with IT support.
Show Off Your Communication Skills:Since this role involves liaising with various users and teams, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, we want to see how you can effectively convey information and keep everyone informed.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining the Princes Group!
How to prepare for a job interview at Princes Limited
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like Windows 11, Azure Virtual Desktop, and Entra. Brush up on your understanding of basic network principles and SAP ERP, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be ready to discuss your customer service experience. Prepare examples of how you've effectively resolved issues for users in the past, showcasing your problem-solving skills and ability to communicate clearly.
✨Demonstrate Team Spirit
This position requires collaboration with various teams. Think of instances where you’ve worked well in a team setting, especially in a support role. Highlight your adaptability and how you contribute to a positive team environment.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about the support structure or how success is measured in this role.
