Platform Delivery Manager

Platform Delivery Manager Liverpool Role Description The Delivery Manager - Technology Platforms performs a critical role in leading the delivery of the Princes Group technology strategy. This role offers the opportunity to devise and deliver the evolution of technology platforms across the enterprise. Reporting to the Head of IT - Technology, this role will have primary responsibility for the delivery and integrity of IT platform solutions across the Group. The role will build key partnerships across IT delivery, IT operations, IT security, and business teams. The role will hold line management responsibility for a team of two Platform Engineers, an Infrastructure Engineer and an Infrastructure Architect. The post holder will also act as a further senior technical point of escalation for the direct reports, guiding them with handling priority incidents that have been escalated from the internal support teams. The role will support and develop the Technology strategy in conjunction with the Head of IT - Technology to ensure that there is a consistent Hyper-V or VMware. Identity and access management (IAM), authentication, and federation services using Microsoft Entra. Active Directory Domain Services including Group Policy and Certificate Services. End User Computing: endpoint management and device lifecycle administration using MECM and Intune. Virtual Desktop Infrastructure, Azure Virtual Desktop or similar systems. Microsoft 365 administration including Exchange Online, Microsoft Teams, OneDrive and SharePoint Online. Mobile Device Management, Intune and SOTI Mobicontrol preferred. Windows Server platforms. Azure IaaS + SaaS, particularly Storage and Automation accounts. PowerShell scripting and general automation practices. Microsoft SQL Server and IIS platforms. The Delivery Manager - Technology Platforms will also be expected to be proficient in the following non-technical areas: Batchelors Degree in a related field, or equivalent experience Practical experience of technology delivery. Line Management experience including employee development and performance management. Strong operational grounding within a complex, fast-moving environment. Appreciation of Business Continuity and Disaster Recovery principles. Ability to produce written reports on support issues. Appetite for continuous improvement and an attention to detail. ITIL Foundation certified or experience in an ITIL environment. Strong understanding of change management principals and application. Extensive technology experience with Microsoft on-premises and cloud technologies Strong problem solving and analytical skills. Work under tight timescales whilst maintaining attention to detail and quality of work. Excellent personal organisational skills. Excellent communication skills including the ability to communicate effectively by formal and informal means with strong negotiation and persuasive skills. Ability to work cross-functionally dealing with all levels of business employees from senior executives and shop floor operations. Ability to make key decisions to ensure availability of core IT platforms Understanding of Enterprise Systems and Solution Architecture. Benefits Cash car allowance 25 days annual leave plus your birthday off 14.5% pension - 5% employee opt in / 9.5% employer Flexible holiday option - buy 5 additional days Enhanced family friendly