People Services Officer in Liverpool

People Services Officer Vacancy Name: People Services Officer

Employment Type: Permanent (part‑time 15 hour a week contract)

Country: United Kingdom

Location: Liverpool (Royal Liver Building, Hybrid)

Business Area: Human Resources

Workplace Type: Hybrid

About Princes

The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

We are looking for someone who wants to start/grow their experience within HR as a People Services Officer supporting our People Services function. This is a rare opportunity for someone to join and gain invaluable experience working for one of the UK's leading FMCG businesses. You will be working from one of the most prestigious buildings in Liverpool - the Royal Liver Building and support the employee lifecycle at Princes for both managers and colleagues, forming an integral part of the People Operations team within the People Services function.

The Position

Providing administrative support for transactional activities as well as query management and system support. This role supports both Head Office and UK manufacturing sites and colleagues. Occasional support may be provided to Princes international sites, as requested. Actively supporting the HR function with key projects and change initiatives as directed.

Dimensions

Approximately 2,500 UK colleagues.

Principal Accountabilities

• Support the effective operation of all HR administration throughout the employee lifecycle including issuing contracts and offer letters to candidates whilst ensuring a positive pre‑boarding experience, timely processing of changes to existing employment contracts including promotion/salary changes, flexible working requests, maternity/paternity, secondments, calculating holiday entitlements, processing terminations etc.
• Accurately input, update and maintain all employee data on the HR systems – HRIS and TMS.
• Act as system ‘super user’ in accordance with internal controls liaising closely with the People Systems and Reporting Analyst.
• Central escalation point for any system‑related issues or queries liaising closely with IT Department, People Systems and Reporting Analyst and wider IT team.
• Provide timely and professional responses to queries and issues raised by colleagues and managers either face to face, by phone or through the People Services mailbox.
• Manage the personnel files for current and past employees, ensuring full compliance with GDPR.
• Ensure all transactions are completed accurately and in accordance with departmental SLAs and payroll cut-off dates for both weekly and monthly paid employees.
• Produce and distribute correspondence related to annual salary review, incentive and recognition payments, plus other ad hoc requests.
• Answer queries and provide support for other HR colleagues on the HR System.
• Understand and ensure full implementation of and adherence to Princes policies and procedures.
• Provide administration assistance as required in purchasing arrangements, including the receipt of goods, processing orders and invoices within SAP system.
• Act as a super user for the internal performance management systems ensuring all colleague records are managed accurately.
• Maintain relevant ER awareness by keeping self updated on upcoming employment law changes such as GDPR, Statutory Maternity Pay, National Minimum Wage and how this will impact on current processes.
• Support the holiday carry over and flexible holiday annual procedures with the site administrative teams.
• Work collaboratively with the wider HR function to ensure consistency in service and standards.
• Support the management of short‑term sickness absence across the UK manufacturing sites including procedural compliance, associated administration and any linked processes (e.g. AWOL process).
• Support the internal payroll processes across the UK manufacturing sites including the management of exceptions, running reports, upskilling managers and liaising with the payroll function on any queries.

Continuous Improvement

• Locate and define new process improvement opportunities using appropriate tools available i.e. excel.
• Provide relevant process guides for cross‑training purposes.
• Provide training support to the functional areas where required.
• Partner with HR Business Partner(s) to provide a seamless service to specialist business area(s).

Role Requirements

Essential Experience

• Previous administration experience, it would be advantageous if the experience is from working in a Shared Services environment.

Desirable Experience

• Experience using computerised HR system.

Essential Skills

• Excellent Microsoft Office skills (in particular, excel).
• Excellent written and verbal communication skills.
• Excellent time management and organisation skills.
• Strong customer service skills displaying ownership of tasks through to completion as well as the ability to prioritise workload.
• Analytical mindset with the ability to work both proactively and reactively.
• Confidential records management.
• Ability to work within a team as well as on own initiative.

Apply today to be considered for this fantastic opportunity!