Infrastructure Support Engineer in Liverpool

Infrastructure Support Engineer – Princes Group

Vacancy name: Infrastructure Support Engineer
Employment type: Permanent
Country: United Kingdom
Location: Liverpool
Business Area: Finance
Workplace Type: Hybrid

About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Job Purpose

To provide expert‑level support and maintenance of the organisation’s infrastructure, with a primary focus on VMware vSphere and Microsoft Azure virtual environments. The role includes responsibility for backup and disaster recovery solutions using Azure Backup, Veeam, and Rubrik. The Infrastructure Engineer will ensure high availability, performance, and security of core infrastructure services, while also supporting the transition of new services into live operations. The role includes out‑of‑hours support for critical systems and collaboration with internal teams and third‑party vendors to maintain a robust and resilient IT infrastructure.

Key Responsibilities

• Provide advanced support for Princes virtualised Infrastructure and underlying physical infrastructure.
• Manage incidents escalated from the Service Desk and other IT Teams ensuring timely resolution and communication.
• Monitor and maintain backup and disaster recovery systems using Azure Backup, Veeam, and Rubrik; assist support teams in recovering systems from backups if required.
• Perform root cause analysis and implement permanent fixes for recurring infrastructure issues.
• Ensure adherence to Incident, Problem, and Change Management processes.
• Maintain system documentation and operational procedures.
• Liaise with 3rd Party Maintenance providers to ensure yearly server room maintenance/repairs are performed.
• Provide out‑of‑hours support for critical infrastructure via escalations from other support team’s initial triage.
• Collaborate closely with Internal SOC and Security teams to ensure alignment with security processes and strategy, keeping cyber security at the forefront.
• Security / Bug Fix Patching.

Service Transition and Knowledge Transfer

• Collaborate with project teams to transition new infrastructure services into live support.
• Ensure all documentation is complete and knowledge is transferred to the Service Desk.
• Identify training needs and provide guidance to support teams to improve first‑time fix rates.

Technical Requirements

Role Requirements – Essential

• Strong experience with VMware vSphere.
• Experience with HPE ProLiant / StoreOnce / Storage hardware (specifically HPE SimpliVity / HPE Alletra).
• Proficiency in managing Azure Virtual Machines and associated services.
• Understanding of Azure Backup, Veeam Backup & Replication, Rubrik.
• Solid understanding of Windows Server OS and Active Directory, SQL.
• Familiarity with networking principles and firewall technologies.
• Experience with monitoring and alerting tools for infrastructure health.
• Ability to produce clear and concise technical documentation and incident reports.
• Strong problem‑solving skills and attention to detail.
• Understanding of ITIL framework and service management best practices.

Role Requirements – Desirable

• Knowledge of EXAGRID storage platforms.

Key Behavioural Indicators

• Excellent customer service and communication skills.
• Strong analytical and problem‑solving abilities.
• Organised, methodical, and detail‑oriented.
• Flexible and adaptable to changing priorities.
• Ability to work under pressure and manage multiple tasks.
• Collaborative mindset with a focus on continuous improvement.

Full UK Driving Licence – Occasional travel to UK sites may be required.

Benefits

• Cash Car Allowance
• 25 Days Annual Leave plus Birthday off
• 14.5% Pension – 5% employee opt‑in / 9.5% employer
• Hybrid & Flexible Working – 4 Days in Office / 1 Day WFH
• Flexible Holiday Option – Buy 5 Additional Days
• Enhanced Family Friendly & Carers Policies
• Life Assurance Cover
• Private Medical Insurance
• Critical Illness Cover
• Learning & Development Opportunities